Job Title: Head of Operations
Salary: £65,000 - £72,000 + On Call (£7,000 p/a)
Hours: Full time, 37.5 hrs.
Location: Bracknell RG12 1YQ (UK travel required).
Accountable to: Chief Executive Officer
EBPC is a well-respected enabler of high-quality NHS services. Established 29 years ago as an out of hours GP service, we have now grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Integrated Care Systems, Acute and Community NHS Trusts.
We are incredibly excited to now be embarking on the next stage of our development as we move into an ever-expanding digital space, running alongside our core business.
Job Summary
This leadership role is key to delivering high-performing, cost-effective operational services. As a senior leader, you will:
- Oversee daily operations and personnel across all services
- Lead delivery of organisational strategy and transformation initiatives
- Represent in digital innovation, service design and system implementation
- You will empower teams, support new business, and uphold professional standards through effective decision-making and problem-solving
Key Responsibilities
Leadership & Strategy
- Provide leadership to staff and lead delivery of the EBPC strategy
- Develop and oversee projects, ensuring they are resourced and within budget
- Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota
- Seek and support business development and tendering activities
- Ensure performance, compliance, and productivity reporting to the executive team
Operations Management
- Lead contract reviews with commissioners and suppliers; take corrective action as needed
- Maintain close operational and clinical team relationships
- Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners)
- Identify and act on opportunities for cost savings and service improvement
- Flex operational models to maintain safety and budget compliance
- Support SOP and policy development across services
Other Requirements:
- Ability to work in a fasted paced environment with priorities changing frequently.
- Value diversity in the workplace.
- Positively represent the Operations team and EBPC at all times.
- High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times.
- You are required to adopt a flexible approach.
- You are required to deal with any real or potential safety hazards.
- You are required to maintain a mutually supportive working relationship with all EBPC staff.
- EBPC maintains a no smoking policy on premises and grounds.
Main Conditions of Service
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
- The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognize people’s needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
General Data Protection Regulation (GDPR)
All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.
SPECIFICATION
Personal Skills
- Good communicator – listener, clear, concise, coherent, patient
- Good presentation and accuracy of work
- Ability to work to deadlines
- Time Management skills in order to prioritise and meet conflicting deadlines
- Ability to coach others and lead large teams
- Calm, especially under pressure
- Problem solver, able to develop solutions and implement
Experience
- Experience of mobilising new services
- Proven computer skills including word processing e-mail
- Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
- Able to work on own initiative and part of a team
- Experience of business case preparation, presentation, and implementation.
- Urgent/Primary care experience at a senior level
- Experience of working with in/with digital, IT or BI
- Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
- Experience working with Integrated Care Systems (ICS) or in a system leadership role
Attainments/ Qualifications
- Degree level management qualification (or studying for) or equivalent experience
- NVQ or similar qualification in Management or Business
- Willingness to undertake training and learning programmes and apply these within the workplace.
- ITIL Foundation/Practitioner or similar qualification
- PRINCE2 Foundation/Practitioner or similar qualification
Knowledge
- Skilled in negotiation and influencing techniques including the ability to challenge others constructively
- Understand operational delivery and procedures
- Ability to analyse and interpret a wide range of highly complex information from a variety of sources
- Understanding of the NHS Long Term Plan and its operational/digital implications
Special Requirements
- Ability to recognise and adhere to need for strict confidentiality
- Full Driving licence and able to travel as required to sites across East Berkshire.
- Reliable and flexible
- Sense of humour
Other:
Meet requirements of the Job description
Pay: £65,000.00-£72,000.00 per year
Benefits:
- Company pension
- On-site parking
- Store discount
Work Location: In person
