Manager Work, Jobs in Bradford, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
14d
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
7d
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
10d
Operations Manager - Hybrid
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
10d
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Location Manager
Anchor —Bradford
- £29,870 a year
- Organisational skills
8d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
10d
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
8d
Cover Store Manager
Deichmann uk —Bradford
- Up to £30,500 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Store discount
- Employee discount
Quick apply
13d
Deputy Manager
Iceland —Bradford
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Store Manager
Foot Locker —Bradford
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Bench General Manager
Five Guys UK —Leeds
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Shift Manager
Greggs —Cleckheaton
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Area Manager
Lidl —Bradford
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Office Lettings Manager
Equinox Properties Limited —Shipley
- £27,000 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
8d
Store Manager
Iceland —Shipley
- £36,000 - £40,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
General Manager
Goals Football —Bradford
- £34,250 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

manager jobs in bradford, eng

Customer Resolution Team Leader

Customer Partnership Manager

Primary Care Operations Manager

Operations Manager - Hybrid

Change & Implementation Manager

Location Manager

Customer Service & Planning Manager

Golf Relations Manager

Cover Store Manager

Deputy Manager

Store Manager

Assistant Manager

Bench General Manager

Shift Manager

Area Care Manager

Area Manager

Office Lettings Manager

Store Manager

Project Manager

General Manager

I want to receive the latest job alerts for manager in bradford, eng

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