Head Ghillie (Head Concierge)
Location: The Fife Arms Hotel, Braemar, Scotland
Awarded Condé Nast Traveler Triple Crown and holder of 2 Michelin Keys, the Fife Arms is one of Scotland’s most celebrated hotels. We are seeking an exceptional Head Ghillie (Head Concierge) to lead and inspire our Concierge team at the Fife Arms.
This is a rare opportunity to shape and deliver truly individual, immersive guest experiences in one of the world’s most distinctive luxury hotels. Combining a passion for service with strong commercial instinct, you will elevate every stage of the guest journey—while driving revenue through curated experiences, partnerships, and bespoke services.
Working closely with the Deputy General Manager, Front of House Manager, and Reservations & Revenue Manager, you will position the Ghillie team at the heart of the guest experience, acting as both host and storyteller for everything the hotel and local area have to offer.
Key Responsibilities
Leadership and Operations
- Lead and inspire the Ghillie (Concierge) team, ensuring seamless daily operations
- Maintain exceptional service standards, presentation, and professionalism
- Oversee the Head Driver and driving team, ensuring a premium experience across all transport services
Guest Experience
- Deliver intuitive, personalised service, anticipating guest needs at every touchpoint
- Build and share expert knowledge of the hotel, local culture, heritage, and experiences
- Create memorable, meaningful experiences that define each guest’s stay
Commercial Performance
- Drive revenue across experiences, transport, and third-party partnerships
- Ensure all offerings are commercially viable, competitively priced, and aligned with business targets
- Identify opportunities to maximise guest spend through thoughtful upselling
Partnerships and Experiences
- Build and nurture relationships with best-in-class local suppliers and partners
- Curate distinctive, high-quality experiences that set the hotel apart
- Regularly review performance to ensure both quality and profitability
Team Development
- Coach and develop the team to deliver exceptional service and commercial results
- Deliver training in product knowledge, storytelling, and sales techniques
- Monitor performance and support continuous improvement
Compliance and Operations
- Ensure full compliance with Health and Safety and company standards
- Manage supplier compliance, equipment, and departmental resources
- Support duty management responsibilities when required
- Oversee vehicle standards and staff shuttle operations in collaboration with the Head Driver
About You
You are a dynamic and creative hospitality professional who thrives in a luxury environment and leads with confidence and authenticity.
- Proven experience in a similar role within a luxury hotel or resort
- Strong commercial awareness with a track record of driving revenue
- Inspirational leadership style with the ability to develop high-performing teams
- Exceptional communication, organisation, and problem-solving skills
- Passion for delivering unique and memorable guest experiences
- High attention to detail with a proactive, hands-on approach
- Strong IT skills (Microsoft 365 essential; Opera Cloud advantageous)
- Knowledge of LQA / Forbes standards (preferred)
- Resilient, adaptable, and comfortable working under pressure
- Full, clean UK driving licence
- Right to work in the UK (visa sponsorship not available)
What You’ll Enjoy
- Competitive salary plus TRONC and service charge (c. £4,750 per year)
- 30 days’ paid holiday
- Complimentary annual stay for you and a guest
- Discounted gym and golf membership, plus access to Scotland’s first PT Pod
- Life assurance and enhanced pension scheme
- Complimentary meals and drinks on duty
- Generous staff discounts across Artfarm locations
- Health and wellbeing support (Health Cash Plan and EAP)
- Tailored learning and career development opportunities
About The Fife Arms
Part of Artfarm, the Fife Arms is a world-renowned destination where art, culture, and hospitality come together. With 47 individually designed rooms, award-winning dining, and immersive guest experiences rooted in Scottish heritage, the hotel offers something truly distinctive.
Ready to be part of something extraordinary?
Apply today and help shape unforgettable experiences at the Fife Arms.
