Business services officer Work, Jobs in Brandon, War (with Salaries)

Customer Communications Officer
Orbit Group —Coventry
- £36,000 - £39,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Contracts and Programme Monitoring Officer
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- Data analysis skills
- English
- Contracts
- Annual leave
- Employee discount
14d
Environmental Case Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Weekend availability
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
9d
Commercial Officer
M Group —Warwick
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
13d
Visiting Officer
Hinckley & Bosworth Borough Council —Hinckley
- £26,403 - £29,540 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Relocation assistance
- Annual leave
12d
ICT Contracts and Information Officer
Hinckley & Bosworth Borough Council —Hinckley
- £33,699 - £38,220 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Relocation assistance
- Annual leave
14d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
Probation Service Officer - Coventry
HM Prison & Probation Service —Coventry
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
12d
Site Service Officer (Caretaker)
Transforming Lives Educational Trust —Rugby
- £26,403 - £28,142 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
8d
Third Party Management Officer - 12 month FTC
Orbit Group —Coventry
- £29,156 - £32,396 a year
- Microsoft Excel
- Administrative experience
- Organisational skills
7d
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Workplace Officer
Coventry Building Society —Coventry
- £33,000 a year
- Full-time
- Customer service
- Supervising experience
- Financial services
12d
Senior Workplace Officer
The Co-operative Bank —Coventry
- Up to £33,000 a year
- Full-time
- Customer service
- Supervising experience
- Financial services
12d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Resourcing Officer
Department for Science, Innovation & Technology —Birmingham
- £36,735 - £39,670 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
14d
Business Support Officer - Band 3
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,760 - £27,476 a year
- Part-time
2d

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Customer Communications Officer

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£36,000 - £39,000 a year
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Leadership

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit is delighted to be recruiting for a Customer Communications Officer to join our team. The purpose of the role is to contribute to our ambition of providing amongst the best customer experience of any housing association in the UK by 2030.

The Customer Communications Officer will be responsible for creating and delivering customer-centric communication across both service communications (approximately 70%) and marketing and brand communications (approximately 30%).

You will manage the production of high-quality content, which is focused on what is most important to our customers whilst promoting our vision, values and Customer Commitments. You will also support the team with crisis and issues management, and be part of our Out of Hours team.

What you'll achieve

Content creation and implementation
Create high-quality, customer-focused content and campaigns for multiple channels, to promote Orbit and its services, driving awareness, understanding, and positive behavioural change.

Create and deliver multi-channel communications and campaigns which promote Orbit and its services, driving awareness, understanding, uptake and behavioural change; and building trust and positive perceptions.

Ensure all content is created to a high standard, is customer-centric, and reflects Orbit’s tone of voice. Working with Orbit’s in house team where possible, manage the sourcing or commissioning of films, photography, animation and visuals, ensuring assets created are representative of Orbit’s customer base.

Brand
Be a leading brand advocate across all customer communications activity. Ensure that all customer communication content promotes our vision, values and Customer Commitments.

Crisis and Issues Management
Participate in the Out of Hours Rota and support with crisis communications and incident management as required, spanning customer, colleague and media channels

Reporting
Measure the effectiveness of the content, campaigns and communication activity, producing reports with actionable learnings to drive continual improvements.

What you'll bring

Essential skills

Educated to degree level or equivalent with a relevant professional qualification, or appropriate experience in developing communication and marketing campaigns using digital and print media to engage customers
Experience in crisis communication and issues management.
Experience working with external agencies and suppliers
Proficiency in using communication and marketing tools and platforms and confident user of the Microsoft Office Package - particularly Word, Excel and PowerPoint
Critical thinker, good analytical and problem-solving skills, ability to think creatively, strategically and project plan - and to manage multiple tasks and priorities.
Ability to demonstrate a clear understanding of requirements of target audience and how to tailor content appropriately, taking into account the channel and required outcomes.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

business services officer jobs in brandon, war

Customer Communications Officer

Contracts and Programme Monitoring Officer

Environmental Case Officer

Commercial Officer

Visiting Officer

ICT Contracts and Information Officer

Investigator

Probation Service Officer - Coventry

Site Service Officer (Caretaker)

Business Development Manager (Digital Forensics)

Intelligence Analyst

Third Party Management Officer - 12 month FTC

Customer Liaison Officer

Administration Officer

Customer Enquiry (TEAM LEADER)

Senior Workplace Officer

Senior Workplace Officer

Social Value Officer

Resourcing Officer

Business Support Officer - Band 3

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