Technical support manager Work, Jobs in Brent Knoll, Som (with Salaries)

Customer Technical Support Manager
Refresco —Bridgwater
- Continuous improvement
- Manufacturing
Quick apply
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
12d
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
9d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
10d
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
9d
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
3d

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Service Desk Manager
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Your team will act as the first point of contact in responding to customer queries from internal and external sources in a timely manner.
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Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
Deliver excellent customer service to internal and external customers. You will have the capability to work under pressure and prioritise effectively as well as…
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technical support manager jobs near brent knoll, som

Customer Technical Support Manager

Refresco -
Bridgwater

Quick apply

Job details

Qualifications

Non-conformance investigation
Client engagement
Stakeholder liaison
Quality management
Complaint handling
Technical support
Continuous improvement
Customer relationship management
Relationship management
Customer interaction
Manufacturing
Root cause analysis

Full job description

Customer Technical Support Manager

Permanent

Refresco Bridgwater

H15

About The Role

A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.

Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.

About You

The ideal candidate will have demonstrable operational experience, ideally within a fast-moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems. They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement. The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer-focused approach to resolve issues and implement effective corrective actions.

We want someone who will lead and role model to the Refresco core values - agile, responsible, excellent, passionate and entrepreneurial - see here for more detail:

https://www.refresco.co.uk/uk/about/our-values

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

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technical support manager jobs in brent knoll, som

Customer Technical Support Manager

Senior IT Service Manager - User Experience & Support Services

Service Desk Manager

Service Desk Team Leader

Helpdesk Manager

Technical Account Manager

Helpdesk Manager

Helpdesk Manager (Welsh essential post)

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