Regional Head of Services Delivery – Europe
Finastra —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Strategic Account Director
OCS Group —Brentford
- Customer service
- Engineering
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Director, Program Delivery Management
Mimecast —London
- £104,000 - £156,000 a year
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- Leadership
7d
Associate Director, Delivery Lead - Content Innovation
Amazon.com —London
- Full-time
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Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
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Delivery Director of Workforce Planning and Resourcing
HUC —Welwyn Garden City
- £95,000 a year
- Full-time
10d
Head of Customer Support
Aptitude Software —London
- Weekend availability
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Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
SCS1 Deputy Director Construction and Project Delivery
Foreign, Commonwealth & Development Office —London
- £100,000 - £117,800 a year
- Full-time
- Hybrid work
- Presentation skills
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11d
Head of Customer Experience
Stellify —London
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7d
Head of Retail EMEA/RoW
Medik8 —Borehamwood
- £75,000 - £95,000 a year
- Hybrid work
- Leadership
- Employee discount
Quick apply
Head of Installed Base - Europe West
IFS —Staines-upon-Thames
- Full-time
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- Bachelor's degree
Quick apply
Global Head of Transition Management Sales, Managing Director - State Street Investment Management
State Street —London
- Full-time
- CRM software
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Head of Sales EMEA, Charles River Development, Managing Director
State Street —London
- Full-time
- Management
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13d
Head of Sanctions Service Delivery
Wise —London
- £110,000 - £145,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
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Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
11d
Director, Customer Value Delivery
Sapiens —London
- Full-time
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- Presentation skills
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Director, PS Operations & Delivery
Sapiens —London
- Full-time
- Hybrid work
- Management
- IT
- AI

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delivery director jobs near brentford, gtl

Regional Head of Services Delivery – Europe

Finastra -
London

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Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Paid volunteer time

Qualifications

Project management
Financial services
Leadership

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

In Universal Banking, we are on a journey to evolve our Professional Services operating model as we support customers to shift from on-prem to cloud-based and software-as-service solutions.

We are seeking an exceptionally strong Regional Head of Services Delivery (for Europe) with professional services and financial services experience to support our customers to implement and deploy our Fusion Essence Solution.

Responsibilities and Accountabilities

Responsible for the implementation, deployment, and customer onboarding for all Fusion Essence customers in the European region across different project types - net new names, migrations, updates/upgrades etc.

Oversee customer projects in Europe region to ensure quality of deliverables, manage customer expectations and deliver on customer commitments.

Work collaboratively with the Pre-Sales and Sales team to estimate the professional services side of proposals, creating the Statement of Work (SOW) and working with the customer and legal to negotiate the SOW.

Manage the revenue and cost forecasting to meet financials targets by effectively handling project backlog and cost projections vs estimations

Manage a team of Functional and Technical Consultants aligned to region and segment expertise, and allocate appropriately to customer projects. Provide functional and technical oversight of all implementations, deployment and onboarding activities across multiple core banking, digital and analytics solutions within the Universal Banking Portfolio.

Act as the primary link between Product and Services to ensure alignment between customer commitments and product roadmap and release schedule.

Liaise with PMO and Delivery COE to ensure alignment of resources and ability to meet customer commitments.

Proactively manage the customer throughout the implementation to ensure project success, gain customer feedback, and improve customer satisfaction and reference-ability .

Act as the first point of resolution for in-region customer escalations, identify issues and mitigate impact on customer delivery.

Drive the professional development of consultant resources to build their technical and sector expertise to provide greater value to our customers.

Develop internal talent with proactive succession planning to ensure a strong talent pipeline and positive team culture.

Hire the right talent to build on our existing capability with fresh experience and ideas focused on accelerating value for our customers.

Drive continuous improvement culture. This may be including but not limited to standardizing and improving delivery process, controls, coordination with Cloud IT, Product and Support teams.

Enable and manage partner resources assigned to projects ensuring required performance, compliance to process standards and diligence in tracking/reporting

Experience

Team leadership in a professional and or managed services environment

SaaS and Cloud implementation and deployment

Core banking or enterprise software solutions

Stakeholder management (internal and external, including partners)

Commercial acumen, project scoping, resource utilisation and optimisation

Understanding of functional and technical and project management capabilities

Programmatic rigour and ways of working

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· Sustainability: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Apply Now

Refine Your Search

delivery director jobs in brentford, gtl

Regional Head of Services Delivery – Europe

Senior Director of Service Delivery

Strategic Account Director

Head of Customer Operations

Director, Program Delivery Management

Associate Director, Delivery Lead - Content Innovation

Head of Customer Service (12 months contract)

Delivery Director of Workforce Planning and Resourcing

Head of Customer Support

Head of Customer Value

SCS1 Deputy Director Construction and Project Delivery

Head of Customer Experience

Head of Retail EMEA/RoW

Head of Installed Base - Europe West

Global Head of Transition Management Sales, Managing Director - State Street Investment Management

Head of Sales EMEA, Charles River Development, Managing Director

Head of Sanctions Service Delivery

Head of Customer Experience

Director, Customer Value Delivery

Director, PS Operations & Delivery

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