We're delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you'll be based in our Yeovil office.
No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
Your day to day include administration support to the business, supporting customers with payments and setting up direct debits, helping customers in our reception and taking calls and responding to emails.
We’re looking for someone with a passion for helping customers and solving their problems. Experience of face to face customer service, an eye for detail and excellent team work is essential.
What you need to know
If you're successful, a comprehensive training programme is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri.
The hours for this post are 08:30–17:00. The role is 20 hours per week, with Thursdays and Fridays being fixed working days. The remaining 5 hours can be worked on a day of the candidate’s choice.
If you’re looking for an opportunity to join a team with big aspirations and a commitment to make a difference we’d love to hear from you.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
