Customer service manager Work, Jobs in Brighton, Eng (with Salaries)

Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Branch Manager
Screwfix —Brighton
- Up to £35,600 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Centre Manager
Halfords —Brighton
- £41,000 - £52,500 a year
- Full-time
- Sales
- Team management
- IT
- Annual leave
- Employee discount
8d
Events & Operations Manager
ATG Entertainment Limited —Brighton
- £34,000 - £38,000 a year
- Full-time
- Bar
- First Aid Certification
- Human resources
11d
Retail Cluster Manager
Bravissimo —Brighton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Employee discount
Quick apply
Ecommerce & CRM Growth Manager
Posh Totty Designs Ltd —Brighton
- £42,000 - £46,000 a year
- Hybrid work
- Merchandising
- Analysis skills
- Product management
- Employee discount
Quick apply
8d
Marketing Manager
Restaurant Associates —Brighton
- £43,000 a year
- Full-time
- Hospitality
- Food service
- Communication skills
- Employee discount
Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Full-time
- Leadership
- Store discount
- Employee discount
Quick apply
General Manager
The Flour Pot Bakery —Brighton and Hove
- £32,000 a year
- Hospitality
- Management
- Customer service
Quick apply
Store Manager
Wed2B UK and ROI —Brighton and Hove
- £30,607 a year
- Weekend availability
- English
- Retail management
- Leadership
- Employee discount
Quick apply
Switchboard Deputy Manager
Mitie —Hove
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Area Sales Manager (South)
SAIC LTD —Sussex
- £32,000 - £36,000 a year
- Full-time
- Remote
- CRM software
- English
- Analysis skills
- Work from home
Quick apply
5d
Workplace Experience Manager
NAA-Jones Lang LaSalle Resources —Brighton
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
Customer Service Team Leader
William Hill —Burgess Hill
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Assistant Manager - One Garden Brighton
Plumpton College —Brighton
- Up to £32,630 a year
- Weekend availability
- Hospitality
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave
No7 Regional Business Manager
Boots —Pyecombe
- Weekend availability
- Sales
- Data analysis skills
- Supervising experience
- Employee assistance programme
- Employee discount
4d
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Manager
Sainsbury's —Haywards Heath
- From £32,700 a year
- Management
- Leadership
- Employee discount
2d
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
Assistant Manager
Wickes —Burgess Hill
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount

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Global Customer Experience Manager

The GelBottle Inc. -
Brighton

Quick apply

Job details

Benefits

Season ticket loan
Company pension
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Car scheme

Qualifications

Zendesk
Leadership

Full job description

About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Global Customer Experience Manager to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

As our Global Customer Experience Manager, you’ll lead Customer Experience across the UK and US, raising the bar for how we support our customers worldwide.

This is a brand new role, created as part of our growth, with real opportunity to shape how Customer Experience looks and feels at TGB. You’ll take ownership of a team of 6, leading and developing them while introducing new ideas, improving processes, and building ways of working that help the team run smarter and more efficiently as we scale.

Your role:

Lead and develop a global Customer Experience team of 6 across the UK and US, whilst these are our central hubs we support customers worldwide.
Take full ownership of how Customer Experience runs day-to-day- driving performance and results.
Coach, support and grow your team through regular 1:1s, feedback and development planning.
Build a strong, connected team culture across regions.
Shape and improve how we work- introducing smarter processes, tools and ways of supporting customers.
Set clear standards for service, tone of voice and how we show up across every customer interaction.
Plan workloads and resources to keep things running smoothly, even during busy periods.
Act as the go-to for complex or high-impact customer issues, finding the right balance between customer needs and the business.
Use data and insight to spot trends, solve problems and keep improving the experience.
Work closely with departments across the business, bringing the voice of the customer into everything we do.

About you:

We’re looking for an experienced Customer Experience leader who’s confident managing teams in fast-paced, multi-location environments. You’ll be great at developing people, improving processes and connecting teams.

You will have:

Proven experience leading a Customer Experience team in a fast-paced environment, ideally e-commerce, retail, beauty or wellness.
Strong people leadership skills, with a focus on coaching, development and performance.
Experience managing teams across multiple locations or regions.
Confident building and improving processes that scale as a business grows.
Clear, confident communicator- both written and verbal.
Strong problem-solving skills with the ability to make sound, quick decisions.
Hands-on experience with CX platforms such as Zendesk, Freshdesk or Front.
Understanding of CX metrics such as CSAT, SLAs or similar frameworks.

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

What we can offer you:

Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️ Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Enhanced maternity Leave

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on spa treatments and consumer products

Life assurance + pension scheme

Regular funded company events

Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.

Quick apply

Refine Your Search

customer service manager jobs in brighton, eng

Global Customer Experience Manager

Branch Manager

Centre Manager

Events & Operations Manager

Retail Cluster Manager

Ecommerce & CRM Growth Manager

Marketing Manager

Deputy Manager - Brighton

General Manager

Store Manager

Switchboard Deputy Manager

Area Sales Manager (South)

Workplace Experience Manager

Customer Service Team Leader

Assistant Manager - One Garden Brighton

No7 Regional Business Manager

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Customer Experience Manager

Client Service Manager

Assistant Manager

I want to receive the latest job alerts for customer service manager in brighton, eng

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