Administrative business partner Work, Jobs in Brinscall, Lan (with Salaries)

Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Healthy Relationships Worker -Term Time only - 22.5 hours
The Liberty Centre —Ormskirk
- £14.10 an hour
- Full-time
- Working with children
- Mentoring
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Administrative Officer - Blackpool
HM Prison & Probation Service —Blackpool
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
5d
Executive Assistant to CEO
Grafton Ecommerce Limited —Preston
- From £24,420 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
- Store discount
Quick apply
7d
Project Information Co-ordinator
Network Rail —Manchester
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Engineering
- Administrative experience
- Communication skills
- Free parking
- Annual leave
2d
Talent & Development Coordinator
Kepak Group —Kirkham
- Full-time
- Hybrid work
- Administrative experience
- Travel
- Human resources
- Employee assistance programme
Quick apply
11d
Order Processing Administrator
BT Local Business —Ormskirk
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Paralegal (Commercial Litigation)
Forbes Solicitors —Preston
- Full-time
- Hybrid work
- Microsoft Outlook
- Business development
- IT
- Annual leave
- Employee discount
4d
TPS Administrator
Swansway Garages —Preston
- £13,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Business Innovation Connector
Bolton College —Bolton
- £45,000 - £55,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
9d
Agency Services Coordinator
Your Housing Group —Warrington
- £33,900 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Service Co-ordinator
Endress+Hauser UK —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
TPS Administrator
Volkswagen —Preston
- £13,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
E-commerce Assistant
Jon Richard Ltd —Manchester
- £26,500 - £28,000 a year
- Full-time
- Microsoft Excel
- Sales
- Administrative experience
- Free parking
- Employee discount
Quick apply
Executive Business Partner
Booking.com —Manchester
- Full-time
- Hybrid work
- Google Suite
- English
- Travel
- Relocation assistance
- Annual leave
5d
Hospital Bookings Administration Assistant
Pall Mall Medical —Newton-le-Willows
- £25,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Business Engagement Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Communication skills
- Annual leave
13d
Talent Acquisition Partner
MAG (Mines Advisory Group) —Manchester
- £41,628 - £47,100 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Travel
Quick apply
12d

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Customer Service Administrator – Reactive, Planned & Compliance

Eric Wright Group Limited -
Preston

Quick apply

Job details

Full-time
13 days ago

Benefits

On-site gym
Annual leave
Company pension
Employee assistance programme
Sick pay

Qualifications

Driving Licence
Customer service
Organisational skills
Communication skills
Time management

Full job description

Job Advert

The Eric Wright Group has a fantastic history. From our beginnings in construction to an award winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart.

This is an exciting time for Eric Wright Facilities Management. If social value and profit for a purpose is important to you, as well as working as part of a wider Group with an experienced and supportive team then this is the role for you.

OUR VALUES INTEGRITY | EXCELLENCE | RESPECT | INNOVATION

The Role

We are looking to recruit a highly motivated and experienced individual who has excellent customer service skills to support our customer service and compliance teams as a Customer Service Administrator – Reactive, Planned & Compliance reporting.

The role is essential in ensuring high standards of customer satisfaction and compliance with stringent contractual KPIs and SLAs, dedicated to the University of Lancashire contract. You will be responsible for proactively maintaining and monitoring reactive tasks and assets interfacing with the Clients CAFM as well as our own systems. Ensure adherence to planned contractual SLA’s/KPI’s and escalate any issues as appropriate – ensuring resolution to these issues. Work closely with your peer group, EWFM FM, Operations Managers, Building Consultancy, Technical and Compliance Teams to ensure compliance across the client portfolio in terms of Planned Maintenance

Importantly the post will be a strategic interface between the site-based Clients, Site teams, FM and Subcontractors.

To maintain good service delivery to our clients in terms of reactive tasks
To amend resourcing on reactive and scheduled tasks to align with Mobile Maintenance Technician schedules – as required
To jeopardy manage the completion of tasks and scheduled tasks in accordance with contract / client requirements
To ensure that all service documentation is stored correctly using the mandatory naming conventions, interfacing with the Client CAFM & Compliance systems also to replicate the same data.
Support the Facilities Manager and clients in the retrieval of supporting evidence for planned maintenance regimes
To escalate any non-performance issues of supply chain or internal resources in relation to completion of planned maintenance and scheduled tasks to Helpdesk Manager, as necessary
Responsible for client reporting regarding planned maintenance as determined by the client contract
Progress remedial works identified following planned tasks and jeopardy manage such works to ensure the contractual KPIs/SLAs are adhered to
Provide performance management reporting on reactive work to internal and external stakeholders as required
Proactively manage continuous reduction of aged reactive work orders
Progress and monitor the quotation process aligned to the requirement of remedial works
Undertake audits of planned maintenance and scheduled tasks to ensure full compliance and report any issues or concerns to the Helpdesk Manager and Facilities Manager
Routinely inform the contract support team of any contract or financial changes
Take responsibility for, and escalate where necessary all high-risk tasks
Proactively manage continuous reduction of work orders and scheduled tasks
Raise purchase orders, complete timely goods receipting and process supplier invoices, ensuring an efficient and compliant end-to-end purchase-to-pay process.
General administrative support and other appropriate duties as directed
Contribute to company objectives by meeting own performance objectives

About You

Prior knowledge of technical aspects of planned maintenance tasks/regime
An effective communicator both oral and written
Extensive planning and organisational skills
PC literate with good knowledge of MS applications
Good all-round administration and time management skills
Accuracy and attention to detail
Comfortable in a high-pressured environment
Have the ability to work on own initiative in an organised, methodical and self-motivated way.
Flexible and adaptable approach to work
Have proactive “can do” approach
Previous experience of an integrated CAFM system ideal, but not essential, as full training will be given
Driving licence preferable, but not essential, although willingness to travel to client site (local) is non-negotiable.

In return we offer …

Enhanced annual leave starting at 26 Days + bank holidays rising with service

Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focussing on technical competence, upskilling, compliance and governance and career development.

Pension — 6.5% employer contribution of your salary into your pension to help you save for the future

BUPA - optional scheme and can include your family to the scheme (50% contribution)

Company sick pay scheme - Up to 20 days full pay in a rolling 12 month period

Group Income Protection – 50% of your salary covered for 3 years for long term illness

Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more

Onsite gym – we have a gym on site at Head Office which is free to use

Company Doctor – for when you can’t get to see your own or if you have any health concerns

Virtual GP - 24/7 access for when you need to speak to a GP

EAP – Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and much more.

Mental Health support – through the Thrive app, approved by the NHS, provides tools, to tackle, prevent and manage common stressors such as sleep, bereavement, work issues etc. Also provides relaxation, breathing and meditation techniques and measures impact.

Savings scheme – Put aside an affordable amount for a rainy day in the future

Recognition awards – awards for long service and special birthdays

A comprehensive health and wellbeing strategy focussed on physical, emotional, financial and career wellbeing

What we do

As an award-winning leader in the property and construction industry, the Eric Wright Group demonstrates a culture of excellence in civil engineering, construction, development, property and facilities management that ensures long-term relationships with our partners and clients. The companies across the Group regularly collaborate to deliver outstanding results on bespoke projects for both public and private sector clients.

Our ethos

Working at the Eric Wright Group of companies is truly special. Owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference in communities every day.

The Eric Wright Group is committed to safeguarding and promoting the welfare of its employees, contractors and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.

Quick apply

Refine Your Search

administrative business partner jobs in brinscall, lan

Customer Service Administrator – Reactive, Planned & Compliance

Assistant General Manager-Experience & Innovation

Healthy Relationships Worker -Term Time only - 22.5 hours

Senior Administrative Officer - Blackpool

Executive Assistant to CEO

Project Information Co-ordinator

Talent & Development Coordinator

Order Processing Administrator

Paralegal (Commercial Litigation)

TPS Administrator

Business Innovation Connector

Agency Services Coordinator

Service Co-ordinator

TPS Administrator

Lettings Team Leader

E-commerce Assistant

Executive Business Partner

Hospital Bookings Administration Assistant

Business Engagement Manager

Talent Acquisition Partner

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