Senior client services Work, Jobs in Bristol, Bst (with Salaries)

Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply
VacancyTitle: Resident Services Associate
Grainger plc —Bristol
- Full-time
- Remote
- Customer service
- Annual leave
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Client Support Senior Manager
Fidelity International —Kingswood
- Full-time
- Microsoft Powerpoint
- Team management
- Mentoring
4d
Family Support Worker
Southside Family Project —Bath
- £26,000 a year
- Part-time
- In-person
Quick apply
Sales Development Representative
Earworm Agency —Bristol
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Marketing
- In-person
- Annual leave
- Flexible schedule
Quick apply
9d
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Head of Customer Experience
Healix —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
Business Support Officer
SHM Productions Ltd —Bath
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Outlook
Quick apply
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
Senior Client Programmes Manager
Burges Salmon —Bristol
- Continuous improvement
- Organisational skills
- Communication skills
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
10d
Lead - Document Review Manager
TLT —Bristol
- Full-time
- Hybrid work
- Quality control
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Newport
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Senior / Principal Consultant - Service Management
i3Works —Bristol
- From £65,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Credit Controller - Central Collections & Support Team
IVC —Bristol
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Electronic Working Administrator
Williams Lea —Newport
- £24,478.13 a year
- Part-time
- Hybrid work
- Computer literacy
- Data entry
- Typing
- Free parking
- Referral programme

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Employee Relations Advisor

Diligenta -
Bristol

Quick apply

Job details

Full-time
£39,964 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Employee relations case handling
Coaching
Employment law
Employee relations
Case record updates
Training & development

Full job description

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity had come available for an Employee Relations Advisor to join the People Function at Diligenta.

As an Employee Relations Advisor, you will be a key partner to our people managers, offering expert guidance and practical support across a variety of employee relations matters, including absence, performance, probation, conduct, and capability. You'll play a vital role in ensuring issues are managed fairly, consistently, and with a proactive approach, helping to minimise risk, support colleagues, and foster a positive employee experience.

Benefits

33 days including Bank Holidays
Eligibility for an annual discretionary bonus scheme
Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
Cycle to Work Scheme & Interest free Season Ticket loans.
A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
Apply to find out about our other benefits.

What you’ll be doing

Providing expert advice and guidance to managers on a wide range of employee relations matters, ensuring issues are managed fairly, consistently, and in line with company policies and employment legislation.
Supporting managers with disciplinary, grievance, absence management, performance, and other people-related cases, helping them navigate processes with confidence.
Identifying and escalating complex or high-risk employee relations matters, working closely with senior People colleagues to achieve compliant and effective outcomes.
Delivering ER clinics, training sessions, and manager briefings to build capability and strengthen people management skills across the business.
Monitoring and maintaining employee relations case records and trackers, ensuring accurate documentation and supporting proactive reporting and analysis.
Assisting with the development and review of HR policies, procedures, and guidance to ensure they remain legally compliant and aligned to business needs.
Supporting the preparation of case documentation, timelines, and evidence for ACAS matters and Employment Tribunal claims, ensuring accurate and well-organised records.
Analysing case trends and emerging themes to identify opportunities for process improvements, manager development, and wider people initiatives across the organisation.

What we’re looking for

Proven experience managing a broad range of employee relations cases from start to finish, providing practical and commercially focused solutions.
Strong working knowledge of UK employment law and the ability to apply legislation confidently to real-life business situations.
Experience coaching, advising and developing managers on people-related matters, helping build confidence and capability across the organisation.
A track record of handling complex ER issues, including disciplinaries, grievances, absence management and performance-related cases.
Experience supporting settlement agreements and ensuring cases are managed in a compliant, fair and consistent manner.
Ability to analyse people data and case trends, using insights to drive positive outcomes and continuous improvement.
Experience working with Trade Unions and building effective relationships with employee representatives.
Exposure to Employment Tribunal cases, policy development and initiatives that help shape and improve employee relations culture.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!

Quick apply

Refine Your Search

senior client services jobs in bristol, bst

Employee Relations Advisor

VacancyTitle: Resident Services Associate

Senior Information & Business Support Officer

Service Desk Team Leader

Client Support Senior Manager

Family Support Worker

Sales Development Representative

Capture Manager

Head of Customer Experience

Executive Assistant & Agendy Coordinator

Business Support Officer

Casual Venues Duty Supervisor

Senior Client Programmes Manager

Regional Workplace Services Manager (South)

Front Office Team Leader

Lead - Document Review Manager

PART-TIME REGIONAL DIRECTOR - business development focus

Senior / Principal Consultant - Service Management

Credit Controller - Central Collections & Support Team

Electronic Working Administrator

I want to receive the latest job alerts for senior client services in bristol, bst

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