Support escalation Work, Jobs in Bristol, Bst (with Salaries)

CCTV & Alarm Monitoring Operator
Arc Monitoring —Filton
- Part-time
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
Security Officer - Bath BID Night Marshal
Venture Security —Bath
- £15.64 an hour
- Weekend availability
- First Aid Certification
- Conflict management
- In-person
- Annual leave
Quick apply
13d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- In-person
- Communication skills
- Annual leave
- Flexible schedule
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Supervising experience
- Continuous improvement
- Mentoring
Quick apply
Call Handler
Arc Monitoring —Filton
- Part-time
- Data entry
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Organisational skills
- Annual leave
BTG Knowledge Assistant
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Flexible schedule
3d
Courier Service Specialist
Evri —Bristol
- Full-time
- Communication skills
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- English
- Master's degree
- Bachelor's degree
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Computer networking
- SharePoint
- In-person
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Welfare Officer
Homes 4 All Ltd —Bristol
- £12.71 an hour
- Part-time
- Travel
- Communication skills
Quick apply
Cleaning Operative Supervisor
Diverse Commercial Solutions Ltd —Newport
- £14.20 an hour
- Full-time
- Supervising experience
- Team management
- Cleaning
Quick apply
10h
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
14d
Senior Customer Solutions Specialist
Devon Bay Solutions —Thornbury
- £30,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Life insurance
Quick apply
Non Conformance Coordinator
Capgemini Sogeti —Bristol
- Hybrid work
- In-person
- Leadership
- Communication skills

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CCTV & Alarm Monitoring Operator

Arc Monitoring -
Filton

Quick apply

Job details

Part-time

Benefits

Discounted gym membership
Employee discount
Gym membership

Qualifications

Customer service call handling
Customer service
CCTV
Incident identification
Incident documentation
Incident reporting preparation
Remote video monitoring
CCTV monitoring
SIA
Outbound calling
Incident log maintenance
Communication skills

Full job description

Shift Patterns Available:

Tues, Thurs 08:00 - 14:00, Friday, Saturday 08:00- 20:00
Mon, Tues and Fri 17:00 - 20:00
Mon, Tues, Weds and Sunday 20:00 - 23:00
Saturday 14:00 - 20:00
Monday to Friday 17:00 00:00
Monday, Saturday and Sunday 20:00 - 00:00
Saturday 20:00 - 00:00
Monday to Sunday 05:00 - 08:00
Saturday and Sunday 08:00 - 20:00

Your next role

The CCTV & Alarm Monitoring Operator is responsible for monitoring live CCTV footage and responding to alarm activations. This role involves real-time assessment of security threats, communication with external stakeholders, and accurate record-keeping of incidents. Operators play a critical part in ensuring client safety and security, requiring excellent attention to detail, strong problem-solving skills, and a professional telephone manner.

What you will be doing

Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
Respond to alarm activations and follow designated escalation protocols.
Accurately document incidents and prepare concise incident reports.
Maintain and update client information and event logs in the monitoring system.
Collaborate effectively with team members to ensure smooth shift transitions and overall service continuity.

Who we are looking for

You will need to have:

Excellent verbal communication and customer service skills.
Strong attention to detail with the ability to identify unusual or suspicious activity.
Ability to multitask in a fast-paced environment.
A reliable team player committed to supporting colleagues and delivering high standards.
Flexible approach to working hours, including nights and weekends.

You will ideally have:

Previous experience in call handling, control room operations, or security monitoring.
SIA CCTV licence (or willingness to complete the qualification funded by the company).

About us

Arc Monitoring is an industry-leading and award-winning CCTV and Alarm Receiving Centre. Operating from a high-specification, busy control room in Filton, Bristol, we provide 24/7 monitoring services for a wide range of sites across the UK.

If you are successful

Successful candidate will be required to pass our security vetting and undergoing specific training, therefore you will need to:

Provide satisfactory references covering the previous 5 years of employment
Verify any gaps of employment with supporting documents (e.g. bank statements)

You will also be required to undergo and successful complete the following training (company funded):

SIA CCTV Operator training if not already certified

Why come and work for us

Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. We offer:

Competitive salary with regular opportunities for progression.
Accrued holiday entitlement (33 days pro-rata for the shift pattern)
Enhanced pay rates for public holidays: Double pay on standard bank holidays. Triple pay on Christmas Day, Boxing Day, and New Year's Day.
Annual loyalty bonuses (up to 5 years).
Monthly Pizza Friday event.
Crime-reporting bonus (£35 per confirmed arrest following reported activity).
Medicash healthcare plan including:
Optical and dental cover
Physiotherapy
Virtual GP access
Employee discounts on: Cinema tickets, Gym memberships, Retail stores and more.

Diversity and Inclusion

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.

If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.

Quick apply

Refine Your Search

support escalation jobs in bristol, bst

CCTV & Alarm Monitoring Operator

First Line Support and Sales

Security Officer - Bath BID Night Marshal

Senior Customer Service Representative - FM Helpdesk

Member Support Specialist – Nights & Weekends

Contact Centre Team Leader

Call Handler

Technology Support Technician

BTG Knowledge Assistant

Courier Service Specialist

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Service Desk Team Leader

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Customer Service Team Leader

Vacancy 2: Support Technician

Welfare Officer

Cleaning Operative Supervisor

Customer Operations Manager

Senior Customer Solutions Specialist

Non Conformance Coordinator

I want to receive the latest job alerts for support escalation in bristol, bst

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