Job Summary
About the Role
TravCare Holidays Ltd is a sample travel company providing international holidays, escorted tours, accommodation, transportation, and travel-support services.
We are seeking a Travel Operations Director to lead service delivery, supplier relationships, commercial performance, and operational strategy.
Why Join Us?
- Senior travel-industry leadership opportunity
- Influence over international holiday operations
- Responsibility for service quality and business growth
- Collaborative commercial environment
- Competitive senior-level compensation
Key Responsibilities
- Lead travel and holiday operations
- Develop operational and customer-service strategies
- Manage teams, budgets, suppliers, and performance targets
- Oversee tour, hotel, flight, and transfer arrangements
- Maintain strong relationships with travel partners
- Improve booking and service-delivery processes
- Monitor customer satisfaction and resolve major issues
- Maintain appropriate industry and consumer-protection standards
- Support new destinations, packages, and commercial opportunities
- Report operational performance to senior stakeholders
What We Are Looking For Experience
- 8+ years of experience in travel, tourism, tour operations, hospitality, or commercial management
- Previous responsibility for operational teams, suppliers, budgets, and service performance
Skills
- Travel-operations leadership
- Tour and holiday management
- Supplier negotiation
- Commercial management
- Budget planning
- Customer-experience strategy
- Risk and disruption management
- Team leadership
- Performance reporting
- Stakeholder communication
Education
- Degree or professional qualification in Travel and Tourism, Hospitality, Business, Operations, or a related discipline preferred
- Equivalent senior industry experience will also be considered
Pay: £78,000.00-£98,000.00 per year
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
