Full Job Description
Store Colleague - Customer Team Member
Location: Co-op Frampton Cotterell, Clyde Rd, Bristol, BS36 2EF.
Pay: £12.84 per hour & benefits
Contract: part time, 12-16 hours, overtime available
Full training given
What you’ll do as a Customer Team Member
As a Co-op Customer Team Member (CTM) you'll be the public face of this exciting new store, taking responsibility for customer service, ensuring stock is replenished and looking its best, operating the in-store bakery and being part of a professional team which helps to support some brilliant local projects by sharing profits within the community. It’s not just talk. It’s what we do.
There is plenty involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
· providing friendly, considerate customer service (and really getting to know customers)
· preparing and presenting our products, including from the bakery
· keeping the store well stocked and looking good
· thinking on your feet if there’s an issue or problem to solve
· promoting Co-op membership, and the local projects we support
Who can be a Customer Team at Co-op?
We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:
· a real passion for customer service
· great communication and listening skills
· the ability to work well in a team, and achieve team and individual goals
· an enthusiastic approach and willingness to support your colleagues when the store gets busier
· the flexibility to work a range of shifts to support the opening times of the store, the greater your flexibility the better and we always arrange shifts 3 weeks in advance so you'll always be able to plan ahead.
Why Co-op?
Teamwork is a big part of the job. You’ll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stands out, including:
· a competitive pay rate
· flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
· In-store food discount
Building an inclusive workplace
We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.
Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.
Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.
Working pattern: up to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Where possible we shall look to accommodate successful candidates with their preferred option of hours and shifts, although this cannot be guaranteed.
Note also that for bakery roles the shifts are set for mornings only (from 06:00 to mid/late morning).
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Holidays
- Morning shift
- Overtime
- Weekend availability
Work Location: In person
Job Reference: FCCTM02
Job Type: Part-time
Pay: £12.84 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
