A fantastic opportunity has recently arisen within the Breast Care Centre for a Patient Pathway Coordinator to join our busy departments across Southmead Hospital and Weston General Hospital. This team are focused on helping manage the administrative processes for patients who suffer with Breast Cancer in the Bristol and South West area.
The ideal candidate will need to be able to work alongside the existing administrative teams across both sites (Southmead Hospital and Weston General Hospital) in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
The role will be to support all surgical administration aspects of the patient pathway in line with 2WW cancer pathways and 18-week referral to treatment guidelines, therefore RTT and cancer knowledge is desirable.
This role demands exceptional organisational skills and resilience, as it involves managing high-volume, time-sensitive tasks in a fast-paced, high-pressure environment. The ideal candidate will thrive under stress, efficiently juggling multiple priorities while supporting a critical and compassionate cancer care team.
Candidate must be available to work within the Breast Care department at Weston General Hospital when required.
Schedule new/followup/post-op outpatient appointments, pre-admission, treatments, diagnostics and operation dates, ensuring patients are informed with reasonable notice and relevant paperwork is completed. Ensure elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).
Accurately record and ensure elective waiting times, including 31 and 62-day targets, are met, escalating concerns to the Support Manager.
Involvement in data validation and managing outpatient waiting list data.
Follow correct booking processes (full/partial booking), accurately recording elective/non-elective activity.
Regularly liaise with admin and clinical teams at Weston General Hospital to ensure patient pathways are coordinated effectively.
Work closely with the CNS team on administrative tasks.
Manage theatre lists for consultants across multiple sites.
Be aware of the needs and concerns of patients, providing a friendly, efficient service, and using effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use an empathetic approach, seeking assistance from clinical staff/managers as appropriate.
Promptly answer telephone inquiries, relay messages, and take appropriate action, including inquiries from patients, GPs, and community hospitals. Assist Patient Pathway Assistants with their queries.
Actively participate in and prepare relevant information for the weekly Breast MDT.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
