Engagement specialist Work, Jobs in Broomfield, Ess (with Salaries)

Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Professional Development Officer
HCRG Care Group —Writtle
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Employee discount
Quick apply
5d
Student Coordinator
HCRG Care Group —Writtle
- £28,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
5d
National Business Development Manager
4site Consulting Ltd —Colchester
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Referral programme
Quick apply
8d
IPS Employment Specialist
Mid and North East Essex Mind —Colchester
- £30,900 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Sick pay
9d
Casual Education Mentor
Keys Children —Colchester
- £25 - £40 an hour
- Teaching
- Employee discount
- Referral programme
Quick apply
Key Account Manager
CARMELCREST LTD —Bishop's Stortford
- From £40,000 a year
- Full-time
- Hybrid work
- Business development
- Driving
- Travel
Quick apply
CBT Therapist
Essex Partnership University NHS Foundation Trust —Chelmsford
- £49,387 - £56,515 a year
- Part-time
- Employee discount
9d
Content Marketing Manager
Suns Lifestyle —Brentwood
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Social media management
- Travel
- Free parking
- Employee discount
Quick apply
10d
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Hospitality
- Organisational skills
- Communication skills
- Employee assistance programme
Philanthropy & Partnerships Senior Manager
St Luke's Hospice —Thurrock
- £37,009.22 - £47,756.57 a year
- Part-time
- CRM software
- Travel
- Hospice
Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Specialist, Sales Support and Bid Management PA25SALSSQ1002
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Accounting
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
Digital Manufacturing Adviser
OI Advice —Braintree
- From £52,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
Quick apply
International Brand Manager
HG International b.v. —Takeley
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
- Annual leave
Quick apply
Relational Support Coordinator
Kingdom overflow —Upminster
- £30,840 a year
- Full-time
- Working with children
- Mentoring
- In-person
- Free parking
Quick apply
Fiduciary Accounting Specialist, Legacy Resolution
Guy Carpenter —Witham
- Full-time
- Analysis skills
- Accounting
Emergency Call Handler PT/FT - Essex
Mountain Healthcare —Braintree
- £13.45 - £15.48 an hour
- Part-time
- Management
- Customer service
- IT
- Annual leave
Quick apply
Families First Youth Participation Officer
Enfield Council —London
- £39,634 - £42,442 a year
- Weekend availability
- Project management
- Communication skills
- School
- Annual leave
- Employee assistance programme
7d

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Customer Engagement Specialist

Wurth UK Ltd -
Erith

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

Customer Engagement Specialist

£35,000-£40,000 DOE

Role Purpose

The Customer Engagement Specialist will play a pivotal role in accelerating customer growth, strengthening retention, and shaping how we engage with medium and large business customers. This is an entrepreneurial, KPI-driven role that requires initiative, creativity, and the confidence to influence the sales and Key Account management teams.

As we expand and evolve our customer management strategy, this role offers genuine progression opportunities and the chance to help define what best-in-class customer engagement looks like for our organisation.

Key Responsibilities

Strategic Customer Growth & Engagement

Promote and support positive customer growth across medium and large customers while supporting new customer acquisition through targeted engagement initiatives.
Work proactively with the sales and KAM workforce to align efforts, strengthen communication, and ensure a unified customer experience across the entire customer journey.
Analyse customer performance data, growth trends, and engagement activity to identify opportunities, risks, and clear actions.

Entrepreneurial Ownership of Customer Programs

Design, implement, and continuously improve customer reward, retention, and loyalty programs.
Increase the use and effectiveness of customer data across all touchpoints, ensuring insights are embedded into commercial decision-making.
Lead communication and roll-out of all customer initiatives, ensuring the field teams are equipped, informed, and motivated to execute.

Sales Territory & CRM Effectiveness

Ensure vacant sales territories receive proactive communication and consistent customer contact.
Strengthen CRM usage across the sales organisation by improving data quality, process adherence, and practical value for end-users.
Support sales operations with territory optimisation, including data cleansing and opportunity mapping.

Customer Insights & Continuous Improvement

Conduct customer satisfaction surveys across all customer clusters in line with ISO requirements, transforming findings into actionable recommendations.
Analyse new, at-risk, and strategically important customers to recommend targeted interventions and safeguard business continuity.
Develop rules and follow-up structures to ensure actions are approved, implemented, and monitored.

Campaign Planning & Lead Development

Identify new potential customers and create tailored campaign strategies, including channel selection, messaging, qualification processes, and sales-force enablement.
Work with teams to ensure every campaign is executed with clarity, purpose, and measurable outcomes.

Reporting & Recommendations

Provide clear, data-backed updates to the Head of Customer Operations, including progress against KPIs, program outcomes, and further recommendations to strengthen customer growth and loyalty.

Required Skills & Qualities

Strong leadership presence with the confidence to influence commercial teams
Demonstrated project management ability
High level of initiative and entrepreneurial thinking
Strong analytical and problem-solving capabilities
Exceptional communication and customer-management skills
Advanced Excel proficiency
Sales and/or marketing background preferred
Highly organised, detail-driven, and comfortable presenting to senior stakeholders

What We Offer

23 days holiday (raising up to 28 with Length of Service)
Pension in line with auto-enrolment
Health Care plan – money towards your dental, optical and treatment therapies!
Employee Assistance Programme
Staff discount on all Wurth products
Career progression

Why This Role Matters

This is a critical role in a pivotal moment for the business. We are building the future of our customer engagement and retention ecosystem, and the Customer Engagement Specialist will stand at the centre of that transformation.

You will not simply manage tasks—you will shape strategy, improve how we work, and unlock new commercial value. This is a unique opportunity to make a mark, grow with the organisation, and influence what the next chapter of customer excellence looks like

Company Overview

Please visit https://wurth.co.uk for more information

Quick apply

Refine Your Search

engagement specialist jobs in broomfield, ess

Customer Engagement Specialist

Professional Development Officer

Student Coordinator

National Business Development Manager

IPS Employment Specialist

Casual Education Mentor

Key Account Manager

CBT Therapist

Content Marketing Manager

Aftersales Administrator

Philanthropy & Partnerships Senior Manager

Applications Support Associate (1st line support)

Specialist, Sales Support and Bid Management PA25SALSSQ1002

Administrator - Desk Side Services

Digital Manufacturing Adviser

International Brand Manager

Relational Support Coordinator

Fiduciary Accounting Specialist, Legacy Resolution

Emergency Call Handler PT/FT - Essex

Families First Youth Participation Officer

I want to receive the latest job alerts for engagement specialist in broomfield, ess

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