3rd line support Work, Jobs in Buckingham, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
5d
202608: Prison Officer - HMP Woodhill
Ministry of Justice —Milton Keynes
- £30,001 - £50,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
12d
Short-term Temporary Team Member
NEXT —Oxford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
17h
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Retail Assistant - ParcMarket
Center Parcs —Bedford
- £12.87 an hour
- Weekend availability
- Customer service
- Employee discount
4d
202608: Prison Officer - HMP Bullingdon
Ministry of Justice —Bicester
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
12d
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
13d
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Assistant Procurement Manager
Thames Valley Police —Kidlington
- £32,339 - £36,474 a year
- Full-time
- Annual leave
- Employee discount
Project Manager
NATIONAL ENERGY FOUNDATION —Milton Keynes
- £33,400 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
12d
EU Logistics & Materials Coordinator
OrganOx —Oxford
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
14d
Retail Van Driver
Helen & Douglas House —Oxford
- £26,000 a year
- Part-time
- Hospice
11d
Value Added Services Manager
Great Bear —Northampton
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Laboratory Technician
Avantor —Oxford
- Full-time
Truckie - Defender Rally Team
Prodrive —Banbury
- Employee discount
Fitness Manager - Aylesbury
The Gym Group —Aylesbury
- Part-time
- Training & development
- Employee discount
- Sick pay

I want to receive the latest job alerts for 3rd line support in buckingham, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
5 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in buckingham, bkm

2nd Line analyst - Technical Support

202608: Prison Officer - HMP Woodhill

Short-term Temporary Team Member

2nd Line Support Technician

Technical Helpdesk

Digital Marketing Manager

Retail Assistant - ParcMarket

202608: Prison Officer - HMP Bullingdon

IT Support Engineer - Modern Workplace

3rd Line Service Desk Engineer

Applications Support Technician - Level 1

IT Service Desk Analyst

Assistant Procurement Manager

Project Manager

EU Logistics & Materials Coordinator

Retail Van Driver

Value Added Services Manager

Laboratory Technician

Truckie - Defender Rally Team

Fitness Manager - Aylesbury

I want to receive the latest job alerts for 3rd line support in buckingham, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected