Network engineer Work, Jobs in Buckinghamshire (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
10d
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Quick apply
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
8d
Junior Deployment Engineer
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Work from home
- Employee assistance programme
1d
OT Data Network Engineer
SSE —Reading
- £64,085 - £76,851 a year
- Full-time
- Azure
- Programmable logic controllers
- IT
- Employee discount
- Gym membership
8d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Network Deployment Engineer, Network Infrastructure Design & Deployment
Amazon Data Services UK Limited —Thames Valley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Network Security Engineer
NSC Global —Reading
- Temporary
- Presentation skills
- Computer networking
- Communication skills
12d
Software Test Engineers
Leonardo UK Ltd —Luton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Communication skills
- Flexible schedule
- Referral programme
Senior Engineer
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Civil engineering
- Engineering
- Construction
- Life insurance
Quick apply
3d
Cloud DevOps Engineer
Warner Leisure Hotels —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Hybrid work
- DevOps
- Hotel
- AWS
13h
Network Development Engineer, Media Systems Engineering
Amazon Development Centre (London) Limited —Windsor
- Weekend availability
- AWS
- Bachelor's degree
- Scripting
7d
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
School Network Manager
wavenet —Chesham
- Full-time
- Windows
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Embedded Software Engineer
Archangel Lightworks —Oxford
- Full-time
- C++
- Linux
- Python
- Annual leave
- Work from home
Quick apply
Utility Consulting Engineer
Kier Group —Gerrards Cross
- From £40,000 a year
- Full-time
- Engineering
- Project management
- No degree
Satcom Systems Engineer
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- Scripting
- Work from home
- Employee assistance programme
Senior Security Platform Engineer (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Bachelor's degree
- Scripting
Scrum Master
Leonardo UK Ltd —Luton
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Flexible schedule
- Referral programme
12d

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

10 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

network engineer jobs in buckinghamshire

Tier 1 Technical Support Engineer

Network Deployment Engineer

Network Deployment Engineer

Senior Remote Support Engineer

Junior Deployment Engineer

OT Data Network Engineer

Technical Support Engineer

Network Deployment Engineer, Network Infrastructure Design & Deployment

Network Security Engineer

Software Test Engineers

Senior Engineer

Cloud DevOps Engineer

Network Development Engineer, Media Systems Engineering

Optical Systems Engineer

School Network Manager

Embedded Software Engineer

Utility Consulting Engineer

Satcom Systems Engineer

Senior Security Platform Engineer (m/f/d)

Scrum Master

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