Technology analyst Work, Jobs in Burpham, Wsx (with Salaries)

IT Service Desk Analyst
Adur & Worthing Councils —Worthing
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- Continuous improvement
- Employee assistance programme
9d
Data Engineer
Focus Group —Shoreham by Sea
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- AI
- Python
Quick apply
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
1d
Business Insights Analyst x 2
SmartestEnergy —Worthing
- £38,000 - £40,000 a year
- Hybrid work
- Presentation skills
- Travel
Quick apply
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
10d
Technology and Data Risk Analyst
Legal & General Investment Management —Hove
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
Programme Management Office Analyst
WSCC —Chichester
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
Technology and Data Risk Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Senior Business Intelligence Analyst
Here —Brighton
- £29,217 - £43,539 a year
- Hybrid work
- No degree
- Mentoring
- Training & development
5d
Systems Support Analyst
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Pricing Deployment Analyst
1st Central —Haywards Heath
- £31,000 - £38,000 a year
- Computer Science
- Data analysis skills
- Analysis skills
Service Analyst
East Sussex County Council —Lewes
- Continuous improvement
- Communication skills
Oracle Business Support Analyst, IAM
East Sussex County Council —Lewes
- Call to connect
- Data entry
- Communication skills
5d
Business Data Analyst - Operations
GKN Aerospace —East Cowes
- Data analysis skills
- No degree
Data, AI & Emerging Technology Risk Senior Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Employee discount
Quick apply
Software Asset Analyst
Viridien —Crawley
- Full-time
- Oracle
- English
- Analysis skills
Head of Data Strategy and Insights
BHASVIC —Brighton and Hove
- £45,267 - £48,665 a year
- Full-time
- AI
- Communication skills
Data, AI & Emerging Technology Risk Senior Analyst
Legal & General Investment Management —Hove
- Analysis skills
- Presentation skills
- Communication skills
- Employee discount

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IT Service Desk Analyst

Adur & Worthing Councils -
Worthing

Apply Now

Job details

Full-time
£28,598 - £31,022 a year
9 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Microsoft Office Suite
Microsoft Office
Continuous improvement
Computer hardware
Technical support incident logging
Organisational skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Help desk

Full job description

Job Introduction

Post title

IT Service Desk Analyst

Post No

43027

Salary

Starting from £28,598 to £31,022 per annum

Grade

Hours

37.5

Place of work

Worthing Town Hall - Minimum of 4 days per week in the office

Closing date

Sunday 23rd August

Interviews

Week commencing 31st August

An exciting opportunity has arisen for an IT Service Desk Analyst to join the IT Operations team for Adur & Worthing Councils.

Please note: This role is based in Worthing Town Hall, with a minimum office attendance of 4 times a week.

Are you a proactive problem-solver with a passion for delivering exceptional customer support? We are looking for an IT Service Desk Analyst to provide efficient, professional first-line technical support and help empower our organisation with reliable technology solutions.

In this role, you won't just be answering calls, you will be the primary point of contact for our end users, taking ownership of incidents, diagnosing hardware and software issues, and driving first-contact resolutions. Working collaboratively within a dynamic, fast-paced environment, you will play a critical role in maintaining high customer satisfaction and supporting the smooth operation of our IT infrastructure.

Key Responsibilities

First-Line Technical Support: Act as the first point of contact to log, diagnose, categorise, and manage incidents and service requests in line with service level agreements (SLAs).
Problem & Incident Management: Investigate IT issues using diagnostic tools, fulfill hardware/software requests, and escalate high-priority incidents to facilitate rapid resolution.
Customer & Service Excellence: Deliver high-quality, customer-focused support with clear communication throughout the resolution process, contributing to a positive user experience.
Asset & User Administration: Manage IT-related aspects of employee onboarding/offboarding, build and provision hardware, and accurately track IT assets throughout their lifecycle.
Continuous Improvement: Contribute to the IT knowledge base, monitor system health, and suggest process enhancements to optimize service delivery.

What We Are Looking For

A dynamic Individual who excels at customer service and is adept at problem solving.
Solid understanding of core IT hardware (laptops, tablets, smartphones) and standard software suites (such as Google Workspace/ MS Office).
Excellent communication, active listening, and relationship-building skills with a strong customer first orientation.
A logical, systematic approach to troubleshooting and problem solving under fast paced conditions.
Strong organisational skills with the resilience and adaptability to thrive both independently and collaboratively within a team.

NB. This role is based on site at Worthing Town Hall and can be worked in line with our Blended

Staff are our most important asset, and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement
Local Government Pension
Training & development opportunities
Occupational Health & Employee Assistance Programme (EAP)
Flexible & blended working options

We are committed to promoting a diverse and inclusive community—a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no one is harassed, bullied, or victimised. We offer a range of family-friendly, inclusive employment policies and staff engagement forums, and are keen to hear from applicants from a variety of different backgrounds.

Apply Now

Refine Your Search

technology analyst jobs in burpham, wsx

IT Service Desk Analyst

Data Engineer

Graduate Business Intelligence Analyst

Business Insights Analyst x 2

IT Analyst Field Support Engineer

PHP Developer

Technology and Data Risk Analyst

Service Desk Analyst

Programme Management Office Analyst

Technology and Data Risk Analyst

Senior Business Intelligence Analyst

Systems Support Analyst

Pricing Deployment Analyst

Service Analyst

Oracle Business Support Analyst, IAM

Business Data Analyst - Operations

Data, AI & Emerging Technology Risk Senior Analyst

Software Asset Analyst

Head of Data Strategy and Insights

Data, AI & Emerging Technology Risk Senior Analyst

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