Helpdesk & contract administrator *full time on site* Work, Jobs in Buxton, Eng (with Salaries)

Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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Helpdesk Administrator

Mitie -
Buxton

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Job details

Permanent | Full-time
£23,874.96 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service

Full job description

Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

To effectively operate the Helpdesk and associated communication systems at HSE Buxton, delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to Mitie staff, liaising with customers, ensuring deadlines are met, and carrying out general administration tasks.

Responsibilities

Answer calls and emails directed to the Helpdesk.
Issue Reactive Helpdesk calls to Managers/Engineers, applying the appropriate priority required.
Monitor times and dates and chase jobs. Inform Managers of any jobs which are about to go out-of-date.
Carryout administrative support and general duties assigned by the Helpdesk Manager
On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols.
To monitor and update all service desk requests and take appropriate action to prevent non-compliant incidents in line with policies and procedures.
To report system and equipment faults to the appropriate personnel.
To respond to all reported alarms, ensuring appropriate action taken.
Data input for work orders to be raised and filing of job sheets.
Managing pool vehicles and the pool vehicle log.
Issue additional work tasks to Managers as applicable. Record and monitor progress of additional works.
Close and update PPMs on helpdesk once completed.
Provide general administrative support.
Assist with the monthly reporting
Ensure record keeping, reports and processes are updated on a regular basis
Log any outgoing written correspondence
Follow all company and site procedures

Knowledge skills & experience

Essential

Excellent customer service skills.
High standard of customer awareness.
Keyboard skills.
Confident telephone manner.
Able to assess and prioritise work.
Good listening skills.
Literate & numerate

Desired

A helpdesk/customer service background
Familiarity with Microsoft Outlook, Excel and Word
Familiarity with Health and Safety

Person

Good communicator.
Reliable.
Flexible.
Organised.
Able to work on own initiative or as part of a team.

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helpdesk & contract administrator full time on site jobs in buxton, eng

Helpdesk Administrator

Mobile Technical Operative - Mechanical

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I want to receive the latest job alerts for helpdesk & contract administrator full time on site in buxton, eng

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Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

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helpdesk & contract administrator *full time on site* jobs in buxton, eng

Mobile Technical Operative - Mechanical

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I want to receive the latest job alerts for helpdesk & contract administrator *full time on site* in buxton, eng

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Contract: Permanent Type: Full time Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays) Pay/Salary: £23,874.96 per annum Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

helpdesk & contract administrator full time on site jobs in buxton, eng

I want to receive the latest job alerts for helpdesk & contract administrator full time on site in buxton, eng

Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN