Digital customer service advisor Work, Jobs in Caerphilly, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
22h
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Customer Advisor
Welsh Water —Cardiff
- £26,200 - £30,555 a year
- Temporary
- Hybrid work
- Annual leave
- Employee assistance programme
5d
BMW Service Bookings Administrator
Sytner —Cardiff
- Employee discount
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
5d
Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
5d
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Newport
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Sales Assistant
Superdrug —South Glamorgan
- £9.95 - £13.15 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
21h
Retail Sales Advisor - Cardiff
Oak Furnitureland —Cardiff
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
6d
HR Advisor
EnerSys Ltd. - UK —Newport
- £31,700 - £47,600 a year
- Full-time
- Recruiting
- Contracts
- AI
Quick apply
5d
Customer Service Advisor - Isle of Wight
Barclays —Newport
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
11d
Business Development Manager
SmartSearch —Cardiff
- Full-time
- Business development
- Negotiation
- Employee assistance programme
Quick apply
Head of HSE Technical Services
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Employee discount
Head of PMO
IndigoTG —Magor
- Management
- PMP
- Project management
5d
Security Engineer
Wales & West Utilities —Newport
- £62,160 - £71,484 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Head of PMO
Indigo Telecom Group —Magor
- PMP
- Project management
- Continuous improvement
5d
Director, Wealth Manager
Royal Bank of Canada —Cardiff
- Full-time
- Business development
- Team management
- Financial services
14d
Salesforce AI Engineer
Capgemini —Cardiff
- Hybrid work
- Salesforce
- DevOps
- Agile
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- Communication skills
- Store discount
- Annual leave

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digital customer service advisor jobs near caerphilly, cay

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
22 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

digital customer service advisor jobs in caerphilly, cay

Customer Service and Office Manager

Digital Customer Service Advisor

Customer Advisor

BMW Service Bookings Administrator

Customer Care Advisor - 9 Month FTC

IT Advisor

Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment

PART-TIME REGIONAL DIRECTOR - business development focus

Sales Assistant

Retail Sales Advisor - Cardiff

HR Advisor

Customer Service Advisor - Isle of Wight

Business Development Manager

Head of HSE Technical Services

Head of PMO

Security Engineer

Head of PMO

Director, Wealth Manager

Salesforce AI Engineer

Clinical Nurse Advisor

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