Helpdesk manager Work, Jobs in Caerphilly, Cay (with Salaries)

IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
5d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
4d
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Continuous improvement
- Front desk
- Cleaning
- Employee discount
Maintenance Technician Electrical Bias
CBRE —Cardiff
- Full-time
- Schematics
- Customer service
- Communication skills
10d
Depot Maintenance Technician - Bristol CDC
City Facilities Management (UK) —Avonmouth
- Full-time

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IT Support Technician

Excellence IT (UK) Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
5 days ago

Benefits

Free parking
Store discount
Profit sharing
Health & wellbeing programme
Company pension
Company events
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
MCP
GCSE
English
Computer hardware
Customer support
Customer interaction
Help desk

Full job description

At Excellence IT, we know that it’s the skills and experience of our staff that make the difference. That’s why we put a such a focus on training and development so that our people grow as we do.

We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure, Cyber Security Solutions, Software Development and IT Training.

As an Employee-Owned business, we’re building a culture where every team member’s voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth.

Be part of a team that thrives on collaboration, creativity and shared success.

We have a fantastic opportunity for an experienced IT/Cloud Technician to join our busy IT Helpdesk Team. Reporting to the Service Desk Manager, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. As member of the technical team, we are looking for a team player.

We foster a supportive environment where sharing knowledge and providing quality customer service should be second nature. We also invest in technical skills and formal training allowing you to grow and develop your IT career.

This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

Skills and Experience Required:

Previous Helpdesk/IT Support (telephone/remote support) experience, we are particularly interested in candidates who have previous MSP experience
Excellent telephone manner and communications skills with a strong customer service focus
Excellent working knowledge of Microsoft Desktop and knowledge of Server Operating Systems
Experience with Microsoft 365 Administration and Troubleshooting
Fully conversant with PC hardware set-up, configuration and troubleshooting.
Most importantly a ‘hands on’ approach with a willingness to learn

We take professional development seriously, training all our team to gain professional qualifications and Microsoft competencies. We would be interested to hear from ambitious candidates who can demonstrate they have invested in their own personal development. For example, a Comp TIA or MCP qualification or evidence that you are working towards.

Full UK Driving Licence and access to own transport is essential for this role.

In return we offer career and salary progression for the right skills and attitude. We also offer a wide range of employee led benefits such as Profit Related Tax Free Bonus, Life Cover, 24/7 Access to a GP and access to Wellbeing Services.

If you think you would be suited to our environment and culture we’d like to hear from you.

Please send a CV and covering letter to [email protected]

No recruitment agencies please and previous applicants need not reapply.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Profit sharing
Referral programme
Sick pay
Store discount

Ability to commute/relocate:

Caerphilly CF83 3HU: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have previous experience within a Managed Service Provider environment / IT Helpdesk

Education:

GCSE or equivalent (preferred)

Experience:

Technical support / Helpdesk: 2 years (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in caerphilly, cay

IT Support Technician

Digital Customer Service Advisor

Helpdesk Manager (Welsh essential post)

MultiSkilled Host

Maintenance Technician Electrical Bias

Depot Maintenance Technician - Bristol CDC

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