It manager Work, Jobs in Caldicot, Mon (with Salaries)

Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
14d
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
IT Risks & Control Manager
Nebius —Trellech
- Computer Science
- English
- AI
Quick apply
IT Project Manager
Wales & West Utilities —Newport
- £62,160 - £71,484 a year
- Full-time
- Hybrid work
- PMP
- Annual leave
- Employee assistance programme
21h
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
11d
Telecom Director
Selnet Optima Networks Ltd. —Bristol
- £85,000 - £110,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
Quick apply
11d
Team Lead Cloud and Data Centre Services
International Baccalaureate —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
D365 Support Lead L2
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
IT Service Manager - Cloud Platforms
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
1d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
12d
Digital/IT Transformation Project Manager
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
IT Training Manager
Clarke Willmott LLP —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Travel
IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Network Operations Manager
Selnet Optima Networks Ltd. —Bristol
- £48,000 - £65,000 a year
- Full-time
- Communication skills
Quick apply
9d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Digital Services Lead
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Continuous improvement
- AI
- Annual leave
Quick apply
10d
IT Project Manager - Internal Digital Services
Turner & Townsend —Bristol
- Full-time
- PMP
- Communication skills
Quick apply

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Head of IT

Central Support -
Bristol

Quick apply

Job details

Full-time
£55,000 - £65,000 a year

Benefits

Annual leave
Employee discount

Qualifications

Technical project or programme management experience
IT management
WordPress
IT team management
CCTV
Network infrastructure
Data management
Zendesk
Network management
IT project management
POS
Budgeting
Information technology team management
AI
Project management experience
Help desk
Rota coordination

Full job description

About The Wave

The Wave is the UK's first inland surf destination, set on the edge of Bristol. We've built something genuinely unique — a world-class wave pool surrounded by open water, woodland, a campsite (The Field) and safari tents (The Camp). Whether someone is catching their first wave or chasing their hundredth, The Wave is where it happens.

The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.

Who We Are

Our Values – We Are FAIR

Fun – We take fun seriously! We put smiles on faces.

Adventurous – We’re game changers, adaptable and explore with optimism.

Impact – We’re here to create a healthier connection between people and planet.

Respect – We care for each other, our customers and our community.

These values guide how we show up, how we make decisions, and how we work together - every day, in every role.

The Role

You'll take day-to-day ownership of the systems that keep The Wave running — from our network, EPOS and payment systems to security, site systems and the support desk our teams rely on.

This is a hands-on leadership role in a busy, guest-facing environment. You'll lead a small in-house support team, manage technology suppliers, keep critical systems running, and own the practical IT decisions that help our teams deliver brilliant experiences every day.

Alongside day-to-day delivery, you'll hold ownership for the IT budget, technology and product direction, data management and process improvement — making sure our systems are reliable, secure and ready for what comes next.

What You'll Be Doing

IT operations and support

Keep us connected: manage our Ubiquiti network infrastructure, site connectivity and IT hardware across the whole site.

Own EPOS and payments: keep our EPOS estate and Adyen payment systems, onsite and online, running reliably for guests and teams.

Look after site systems: maintain CCTV, security systems, AV and sound, digital signage and telephony, plus the network behind our automated surf video system.

Run the support desk: own our support process and Zendesk helpdesk and build a rota that delivers 7-day cover, including shared out-of-hours support.

Lead the team: line-manage our support team, one full-time and one part-time, and manage the contracts and relationships with our technology suppliers.

Own the budget: manage the IT budget, track cost and return on technology spend, and report on it to the leadership team.

Run projects: deliver IT and technology projects hands on, from scoping through to go-live, mostly doing the work yourself rather than delegating it.

Keep data in order: look after data quality, security and compliance across IT and site systems, and the flow of information between EPOS, booking and management systems.

Improve the guest journey: get hands on with the guest journey across digital and on-site touchpoints, spotting and fixing where it's not working.

Keep an eye on what's next: maintain working knowledge of emerging technology, particularly AI, and flag practical opportunities for its use.

Keep us documented: build clear SOPs and user documentation and share weekly updates on support activity with the leadership team.

Systems, projects and improvement

Support our digital presence: provide first-line support for thewave.com and our WordPress online shop.

What We're Looking For

Essential

At least 5 years' hands-on IT experience, ideally in a busy customer-facing, retail, leisure or hospitality environment.

Experience supporting EPOS, payment systems and operational technology.

Experience managing a small team, including rota planning and out-of-hours support.

Confident managing IT suppliers, contracts and service relationships.

Project management experience, with the ability to deliver hands-on from scoping through to go-live.

Experience contributing to or owning an IT budget.

Good understanding of data management, reporting, security and compliance.

Strong working knowledge of Ubiquiti networking, site connectivity and IT hardware.

Comfortable improving processes and guest journeys across digital and on-site touchpoints.

A practical, hands-on approach and the confidence to get involved wherever support is needed.

Has a ‘what’s possible, can do’ mindset, is positive and fun!

Desirable

Experience with Zendesk or a similar helpdesk platform.

Experience with Adyen or similar payment platforms.

Experience supporting WordPress-based websites or online shops.

Knowledge of CCTV, AV, digital signage or telephony systems.

Experience contributing to product strategy for guest-facing digital systems.

Working knowledge of emerging technology, including practical uses of AI.

What We Offer

We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:

30 days paid holiday, inclusive of bank holidays.

Free access to our staff surf sessions.

Multiple discounts across our surf and other offerings.

Real ownership of your area, with autonomy to shape how IT and support work at The Wave.

The chance to be part of a genuinely different kind of workplace, built around wellbeing, nature and community.

Our Commitment to Inclusion

We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors - and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and be themselves.

We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.

INDMANAGE

Quick apply

Refine Your Search

it manager jobs in caldicot, mon

Head of IT

Senior IT Service Manager - User Experience & Support Services

IT Manager

IT Risks & Control Manager

IT Project Manager

Service Desk Manager

Telecom Director

Team Lead Cloud and Data Centre Services

D365 Support Lead L2

IT Service Manager - Cloud Platforms

Helpdesk Manager

Digital/IT Transformation Project Manager

Service Desk Team Leader

IT Training Manager

IT Support Manager

Network Operations Manager

IT Service and Operations Lead

Lead Service Desk Analyst

Digital Services Lead

IT Project Manager - Internal Digital Services

I want to receive the latest job alerts for it manager in caldicot, mon

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