Bowood Hotel, Spa & Golf Resort | Luxury 4-Star Hotel | Full Time | Calne, Wiltshire
Lead an exceptional guest experience at one of Wiltshire's finest luxury hotels.
Are you an experienced Front Office Manager, Assistant Front Office Manager or Hotel Duty Manager looking for your next leadership opportunity?
If you have a passion for luxury hospitality, enjoy developing high-performing teams, and thrive in delivering unforgettable guest experiences, we would love to hear from you.
At Bowood Hotel, Spa & Golf Resort, you will lead our Front Office operation within one of the South West's most prestigious hotel, spa and golf destinations. Working alongside an experienced leadership team, you will have the opportunity to shape the guest journey, inspire your team and make a genuine impact on our continued success.
You will be joining an award-winning luxury hotel where exceptional service, teamwork and professional development are genuinely valued.
About The Role
Reporting to the Deputy General Manager, you will take ownership of the Front Office operation, leading Reception, Guest Relations, Night Team and Porters to deliver exceptional service from check-in to departure.
You will ensure operational excellence while balancing guest satisfaction, team engagement and commercial performance.
Working closely with Housekeeping, Food & Beverage, Reservations and Accounts, you will play a key role in maintaining the high standards our guests expect.
Working pattern
A full time role, working Monday to Sunday on a rota basis, rotating shifts between 6:45am – 3:15pm and 2:30pm – 11:00pm. Weekend and Bank Holiday working is required.
Due to our rural location and shift patterns, reliable transport is essential.
This role is an excellent commute from Calne, Chippenham, Devizes, Melksham, Corsham, Swindon, Marlborough, Royal Wootton Bassett, Bath, Frome, Trowbridge, Warminster, Lyneham, Pewsey and surrounding areas across Wiltshire and Somerset.
Key Responsibilities
- Leading, motivating and developing the Front Office, Night, Guest Relations and Porter teams
- Delivering exceptional guest experiences and resolving issues with confidence
- Driving high guest satisfaction scores and service standards
- Managing departmental budgets, labour costs and operational performance
- Maximising room revenue and occupancy through effective inventory management
- Recruiting, coaching and developing team members
- Producing operational reports and identifying opportunities for continuous improvement
- Working collaboratively across all hotel departments to ensure a seamless guest journey
About you
You will be successful in this role if you have:
- Minimum two years' experience as a Front Office Manager, Assistant Front Office Manager or Hotel Duty Manager
- Previous experience within a 4 or 5-star hotel
- Experience leading Reception, Night and Guest Services teams
- Knowledge of Opera, Guestline, Rezlynx or similar hotel PMS systems
- Experience managing budgets, labour costs and room inventory
- A proven track record of improving guest satisfaction and operational performance
- Excellent leadership, communication and organisational skills
- Flexibility to work early, late and weekend shifts
