Call centre Work, Jobs in Calshot, Ham (with Salaries)

Call Handler
Mountjoy —Portsmouth
- £27,976 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Customer Contact Centre Executive
Snows Group —Hedge End
- £33,000 a year
- Weekend availability
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Agent
Plata —Southampton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
5d
Reservations Advisor
Carnival UK —Southampton
- Full-time
- Communication skills
Quick apply
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Southsea
- £3,800 a month
- Full-time
Quick apply
Telemarketing Executive
Sirus Telecom —Eastleigh
- Leadership
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
5d
Telemarketer
HB Technology Limited —Romsey and Stockbridge
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Free parking
- Work from home
Quick apply
1d
Telemarketing Executive
ElemenTel —Romsey
- Up to £25,000 a year
- Customer service
- Free parking
- Annual leave
Telemarketing Executive
Apt Communications Limited —Ringwood
- £35,000 - £70,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
5d
Call Centre Trainer
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Mentoring
- Training & development
- Annual leave
Telesales – B2B Sales – Business Development
Astute —Bournemouth
- Up to £28,000 a year
- Full-time
Inside Sales - Telesales
Trane Technologies —Southampton
- Full-time
- CRM software
- Customer service
- Business development
4d
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
International Reservations Concierge (Dutch Speaking)
Carnival UK —Southampton
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- In-person
Quick apply
4d
ICS Cool Energy Ltd - Inside Sales - Telesales - Totton Office
Trane Technologies —Southampton
- Full-time
- CRM software
- Customer service
- Business development
Telemarketing Team Leader
Astute —Bournemouth
- Time management
- Analytics
Telemarketing Campaign Manager
Astute —Bournemouth
- Team management
- Marketing
- Analytics

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Customer Service Advisors
Southampton City Council —Southampton
You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hour’s telephone…
£33,119 - £37,562 a year
4d
Customer Service Assistant
Southern Co-op —Fareham
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping…
4d

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Call Handler

Mountjoy -
Portsmouth

Apply Now

Job details

Full-time
£27,976 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Microsoft Office Suite
Appointment booking and call handling
Data entry
Typing
Outbound calling

Full job description

Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

We have an exciting opportunity for an enthusiastic Call Handler to join our dynamic team. This position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

This vacancy is to cover maternity leave and will be a fixed term contract.

You will be working in a call centre environment, making and receiving calls from Portsmouth City Council (PCC) Area Offices, our Direct Operatives and Subcontractors. Your prime responsibilities will be to receive repair appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into our job management systems and PCC’s Repairs and Property database.

You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.

KEY RESPONSIBILITIES

To ensure you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others.
To record accurate, timely and valuable information directly into Job Management Systems, Client Repairs and Property Database, or any other system(s) used to deliver the service including; the time of the repair, location, customer, trade required, description of the works actually required or completed, materials ordered, van stock used and any other relevant information that can help us to deliver great customer service, learn and improve.
To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
When issues or queries are identified ensure, you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion.
Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.

SKILLS REQUIRED

A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required.
Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
Have good computer and typing skills in MS Office and be comfortable and a quick learner in using job management systems.
Be able to take direction from your line manager /supervisor and provide updates and feedback regarding instructions given.
Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable.

KNOWLEDGE REQUIRED

Basic knowledge of building maintenance trades. (Desirable)
Good understanding of the Geographical Portsmouth City. (Desirable)

QUALIFICATION REQUIRED

GCSE or Equivalent Qualification in Maths and English.

EXPERIENCE

Experience of working in a Repairs and Maintenance call centre or any other call centre environment. (Desirable)

Apply Now

Refine Your Search

call centre jobs in calshot, ham

Call Handler

Customer Contact Centre Executive

Customer Service Agent

Reservations Advisor

JUNIOR SALES CONSULTANT

Telemarketing Executive

Customer Service Team Manager

Telesales / Lead Generation Executive – New Business

Telemarketer

Telemarketing Executive

Telemarketing Executive

Call Centre Trainer

Telesales – B2B Sales – Business Development

Inside Sales - Telesales

Call Centre Supervisor

International Reservations Concierge (Dutch Speaking)

ICS Cool Energy Ltd - Inside Sales - Telesales - Totton Office

Telemarketing Team Leader

Telemarketing Campaign Manager

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