The Theatre department is looking for a receptionist who will provide, high quality, patient-focused care to the Theatre Department.
Working in this role you will be part of our extensive multidisciplinary team and be a key contact for patients and visitors to the department. We are looking for someone who prides themselves on the customer care whilst displaying empathy and respect. We want to ensure that those who come to Theatres are greeted courteously and directly to the correct person.
You will be providing high quality administrative assistance to the department and support the team in achieving for Theatres. All training will be provided to equip you with the skills you will need to be successful within the role.
Provide a friendly and comprehensive reception service to all staff and external visiting the department
To collate and distribute theatre lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to operating lists
Print and distribute theatre lists in a timely manner
Liaise with the multi-disciplinary team within the department, to help maintain patient flow through theatre.
To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.
Undertake efficient reception duties e.g. answering the phone; receiving people at the reception desk; receipting of goods and general housekeeping duties as directed by the Theatre Manager.
Liaise with the Estates Operational Services in relation to reporting faults and equipment breakdown within the department, signing for completed tasks or as directed by the Theatre Manager
Transcribe formal minutes of meetings
Provide and receive routine, complex or sensitive information requiring tact or persuasive skills, identifying and overcoming possible barriers to understanding
Exercise judgement and escalate any concerns when dealing with enquiries
Personally maintain confidentiality thus enabling effective principles are applied for patient care, oversee that principles of confidentiality are adhered to by the team.
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
5 GCSEs or equivalent grades 4/C or above (including English and Maths)
Level 3 qualification in Administration or Customer Service (or equivalent experience), providing the base level of theoretical knowledge needed to understand administrative and theatre-related policies, procedures and their interdependencies
Demonstrable typing/keyboard skills developed through practice
Previous experience of using Microsoft Office applications
Knowledge of secretarial or administrative procedures and systems
Previous experience of working in an office environment
Previous experience in minute taking.
Previous experience of audio typing
The ability to communicate basic or sensitive information to colleagues, and visitors
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support
Utilise personal problem solving skills to assist staff, visitors and medical students.
Able to organise, prioritise and adjust own workload in relation to the priorities of the department over timescales in excess of 1 week
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work and encourages others to do
Ability to share knowledge and skills with other team members
Previous experience of working in the NHS
Previous experience of using medical terminology
Previous experience of Lorenzo,EMR
Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
