Senior customer support representative Work, Jobs in Cambridge, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
6d
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
Activity Security Representative (ASR) II - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £70,658 - £79,925 a year
- Bachelor's degree
- Travel
- Data entry
Senior Business Development Representative
Speechmatics —Cambridge
- Hybrid work
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Inside Sales Representative - Pathfinder UK
Excelerate360 —Hitchin
- Full-time
- Remote
- CRM software
- Business development
- Presentation skills
Quick apply
5d
General Manager
NAA-Jones Lang LaSalle Resources —Cambridge
- Full-time
- Accounting
- Human resources
- Contracts
Quick apply
11d
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Commercial Manager
Skanska —Cambridge
- Mentoring
- Contracts
- Negotiation
- Bereavement leave
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Strategic Partnership Manager - Advanced Wound Care - Essex & North East London
Convatec —Cambridge
- Full-time
- Microsoft Powerpoint
- CRM software
- English
Resident Liaison Officer
United Infrastructure —Stevenage
- Full-time
- Computer literacy
- Communication skills
Quick apply
Center Operation Specialist
French Consulting —Lakenheath
- Full-time
- Customer service
- Computer literacy
- Basic maths
Quick apply
12h
Regional Engineering Supervisor - BBC
Emcor —Cambridge
- £50,000 a year
- Overtime
- Engineering
- Continuous improvement
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Site Manager
Costain —Hitchin
- Full-time
- Analysis skills
- Supervising experience
- Team management
Senior Software Engineer (ML QA)
Graphcore —Cambridge
- Machine learning
- Mentoring
- Annual leave
SENIOR PLANNER
Laing O'Rourke —Stansted
- Contracts
- Construction experience
- Training & development
Senior Quantity Surveyor
Skanska —St. Neots
- Civil engineering
- Oracle
- Computer literacy
- Bereavement leave

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Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
6 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer support representative jobs in cambridge, cam

Customer Service Manager

Senior Facilities Manager, UK & I

Activity Security Representative (ASR) II - Lakenheath, UK

Senior Business Development Representative

Field Sales Executive

Inside Sales Representative - Pathfinder UK

General Manager

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

Assistant Commercial Manager

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

Strategic Partnership Manager - Advanced Wound Care - Essex & North East London

Resident Liaison Officer

Center Operation Specialist

Regional Engineering Supervisor - BBC

Site Manager

Senior Software Engineer (ML QA)

SENIOR PLANNER

Senior Quantity Surveyor

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