Technical support agent Work, Jobs in Cambridge, Cam (with Salaries)

Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
10d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Project Manager / Employer's Agent
Airey Miller —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Writing skills
- Organisational skills
- Contracts
Quick apply
Technical Services & Compliance Manager
Cambridge Maintenance Services —Saint Ives
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Employee discount
Office Manager
Flusso Ltd —Cambridge
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Life insurance
Quick apply
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Enterprise Systems Analyst & AI Enablement - Qualcomm, Cambridge, UK
Qualcomm —Cambridge
- Doctoral degree
- Master's degree
- Presentation skills
2d
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
Technical Product Manager
Speechmatics —Cambridge
- Hybrid work
- Machine learning
- APIs
- AI
Applied Scientist, Automated Reasoning
Amazon Development Centre (London) Limited - C26 —Cambridge
- Full-time
- Doctoral degree
- Research
- Machine learning
3d
Financial Accountant - 12 month Fixed Term Contract
Redgate —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Annual leave
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Bachelor's degree
- Mentoring
- AI
Software Engineer - AI-Native Cloud Infrastructure
CommonAI C.I.C. —Cambridge
- Full-time
- Software troubleshooting
- Bachelor's degree
- AI
Quick apply
10d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
Quick apply
Salesforce Developer
Redgate —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Salesforce
- Communication skills
- Annual leave
Director, Head of Global Procurement
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Agentic AI Engineer (life sciences)
Healx —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Software development
- AI
- Annual leave
- Work from home
Quick apply
Software Engineer
Redgate —Cambridge
- Up to £55,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Communication skills
- Annual leave
Building Surveyor/Contract Administrator - Life Science
Bidwells —Cambridge
- Full-time
- Contracts
- Communication skills
- Employee discount

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Technical Support Agent

POP Telecom -
Newmarket

Quick apply

Job details

Full-time
£26,500 - £28,500 a year
10 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Technical support incident logging
Network support
Computer skills
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Remote diagnostics
Time management
Help desk

Full job description

Telecoms Support Agent
Full-Time |Permanent | Office-Based
Salary: From £26,000 per year

About the Role
We are looking for a motivated Telecoms Support Agent to join our growing team. This is a customer-facing technical support role, where you will help customers resolve broadband, Wi-Fi, router and connectivity issues remotely by telephone and email.

You don't need to be a telecoms expert to apply. Full training will be provided. We're looking for someone who is confident speaking with customers, comfortable using computers and different systems, and enjoys working out why something isn't working. The ideal person will have a logical and methodical approach to problem-solving, good communication skills and a genuine interest in technology. You'll develop your technical knowledge through structured training and hands-on experience, with the opportunity to build a career within the telecoms industry.

What You'll Be Doing
As a Telecoms Support Agent, you'll be responsible for helping customers identify and resolve technical issues remotely. Your responsibilities will include:

Providing friendly, professional and efficient technical support to customers
Supporting customers by telephone and email with broadband, Wi-Fi, router and connectivity issues
Asking the right questions to understand and diagnose customer issues
Working through technical problems in a clear, logical and structured way
Carrying out line, router, service and account checks using internal systems and supplier portals
Identifying whether an issue is related to Wi-Fi, customer equipment, configuration, the broadband service or the underlying line
Guiding customers through troubleshooting steps in a clear and easy-to-understand way
Raising faults and supplier actions where required
Monitoring and progressing faults until the appropriate action has been completed
Working with internal teams and suppliers to help resolve customer issues
Keeping customers updated on the progress of their issue
Accurately recording customer contact, technical findings, actions taken and next steps
Following company procedures to ensure issues are handled consistently and correctly
Building your technical knowledge through training and day-to-day experience
Taking ownership of customer issues and seeing them through to the appropriate resolution

What We're Looking For
We're looking for someone with the right attitude and approach. You don't need previous telecoms experience, but you should be comfortable with technology and genuinely interested in learning.

Essential

Strong communication skills and a professional telephone manner
A genuine interest in technology and problem-solving
A logical and methodical approach to diagnosing problems
Confidence using computers, systems and online portals
The ability to learn new technical processes and systems
Good attention to detail
The ability to explain technical information clearly to customers
The ability to remain calm, patient and helpful when dealing with frustrated customers
A proactive approach and willingness to take ownership of issues
Good organisation and time-management skills
Reliability and professionalism
The ability to work independently while also contributing to a team

Desirable

Previous experience in any of the following would be beneficial, but is not essential:

Customer service
Technical support
IT support
Telecoms or broadband support
Internet/Wi-Fi troubleshooting
Call centre or contact centre environments
Using CRM, ticketing or customer management systems

Full Training Provided

Previous telecoms experience is not essential. You'll receive training on our systems, processes and the technical aspects of broadband and telecoms support. You'll gradually build your knowledge of areas including:

Broadband services
Wi-Fi troubleshooting
Routers and customer equipment
Connectivity issues
Line and service checks
Fault diagnosis
Supplier systems and portals
Technical fault management

We want to develop people who are willing to learn and become confident in providing high-quality technical support.

What We Offer

Full-time, permanent position
Salary from £26,000 per year
Full technical training and ongoing support
Office-based role within a supportive team environment
Free on-site parking
Employee discount
Opportunities for progression and development
Practical experience within the telecoms industry
The opportunity to develop specialist technical support skills

Who This Role Could Suit

This role could be a great fit for someone who enjoys helping people and solving problems.You may already have experience in customer service, IT support, retail technology or a contact centre environment, or you may simply be someone who enjoys technology and wants to develop a career in technical support.

You don't need to know everything on day one. We're looking for someone with the right attitude, good communication skills, technical curiosity and a willingness to learn.

If you enjoy solving problems, helping customers and learning how technology works, we'd love to hear from you.

Benefits

Employee discount
Free parking
On-site parking
Full training provided
Career development opportunities

Pay: £26,500.00-£28,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in cambridge, cam

Technical Support Agent

Service Desk Engineer

JUNIOR SALES ADVISOR

Project Manager / Employer's Agent

Technical Services & Compliance Manager

Office Manager

R&D Partner Techologist

Enterprise Systems Analyst & AI Enablement - Qualcomm, Cambridge, UK

IT solutions Engineer

Technical Product Manager

Applied Scientist, Automated Reasoning

Financial Accountant - 12 month Fixed Term Contract

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Software Engineer - AI-Native Cloud Infrastructure

JUNIOR SALES CONSULTANT

Salesforce Developer

Director, Head of Global Procurement

Agentic AI Engineer (life sciences)

Software Engineer

Building Surveyor/Contract Administrator - Life Science

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