Contact team delivery manager Work, Jobs in Cambridge, Eng (with Salaries)

Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
11d
Amazon Agency Client Account Manager
Unified Retail Services Ltd —Huntingdon
- £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Flexible schedule
Quick apply
11d
Service Manager (care)
The Edmund Trust —Cambridge
- £46,681 a year
- Weekend availability
- Management
- Experience working with individuals with disabilities
- Mentoring
- Free parking
- Store discount
Quick apply
9d
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Chemists' Community Fund Caseworker
Royal Society of Chemistry —Cambridge
- £28,000 - £35,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Work from home
14d
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
REF Administrator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Part-time
2h
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Area Library Manager, Cambridge City
Cambridgeshire County Council —Cambridge
- £31,537 - £33,699 a year
- Weekend availability
- Customer service
- Team management
- Travel
- Annual leave
- Employee discount
10d
Customer Service Administrator - Nights
Vantify —St. Ives East
- £28,227.50 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- English
- Health & wellbeing programme
- Annual leave
Quick apply
13h
Site Facilities Officer
Cambridgeshire County Council —Histon
- £28,598 - £31,022 a year
- Call to connect
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6h
(T) Talent Acquisition Coordinator (3 months FTC)
GÉANT Recruitment —Cambridge
- Hybrid work
- Recruiting
- No travel
Quick apply
12d
TRICARE Beneficiary Services Representative - Alconbury, UK
Leidos —Huntingdon
- £31,850 - £49,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Annual leave
Senior Manager, Study Oversight Manager
Amgen —Cambridge
- Remote
- Continuous improvement
- Communication skills
7d
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
12d
Dispenser
Boots —Cambridge
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Summer School Supervisor | Oxbridge Summer Scholars (Summer, 2026)
Crimson Education —Cambridge
- Weekend availability
- University
- Communication skills
- School

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contact team delivery manager jobs near cambridge, eng

Contact Team Delivery Manager

Kier Group -
Huntingdon

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Job details

Fixed term contract
11 days ago

Qualifications

Analysis skills
Appointment booking and call handling
Outbound calling
Business coaching
Team motivation leadership
Communication skills

Full job description

We're looking for a Contact Team Delivery Manager to join our IMA OMC team based in Huntingdon.

Location: Huntingdon
Hours: 12 month Fixed Term Contract - 45 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to join the IMA OMC management team, where you'll play a fundamental role in delivering outbound contact and appointment booking services. As Contact Team Delivery Manager, you'll lead the outbound appointment team, ensuring exceptional customer satisfaction and service levels across all metering activities. This role offers the chance to make a real impact on customer experience while developing and coaching a talented team in a dynamic, collaborative environment.

What will you be responsible for?

As a Contact Team Delivery Manager, you'll be working within the IMA OMC team, supporting them in delivering outstanding customer appointment services and achieving operational excellence. Your day to day will include:

Overseeing all customer appointment activities and managing call rates to meet expectations and targets
Leading and coaching the outbound appointment team to maximise efficiency and customer satisfaction
Managing the implementation of new telephony initiatives and self-service processes
Collaborating with Planning and Change teams to deliver the Smart Metering programme and other key projects
Analysing data to drive improvements, achieve KPI targets, and support resource planning

What are we looking for?

This role of Contact Team Delivery Manager is great for you if:

You have a degree or equivalent qualification and strong IT skills, particularly with SAP and Oracle systems
You bring proven experience in service management and operational customer service environments
You have demonstrable coaching skills and the ability to performance manage and motivate teams effectively
You possess excellent communication skills and can think strategically to challenge and improve working practices
You demonstrate strong analytical and problem-solving abilities with experience in short, medium, and long-term planning

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

Apply Now

Refine Your Search

contact team delivery manager jobs in cambridge, eng

Contact Team Delivery Manager

Amazon Agency Client Account Manager

Service Manager (care)

Business and Operations Manager

Chemists' Community Fund Caseworker

Access & Recruitment Operations Officer

Senior Facilities Manager, UK & I

REF Administrator (Part Time, Fixed Term)

Supervisor

Operational Support Grade - HMP Highpoint (Prison Support Role)

Business Support Manager

Area Library Manager, Cambridge City

Customer Service Administrator - Nights

Site Facilities Officer

(T) Talent Acquisition Coordinator (3 months FTC)

TRICARE Beneficiary Services Representative - Alconbury, UK

Senior Manager, Study Oversight Manager

SHE Advisor

Dispenser

Summer School Supervisor | Oxbridge Summer Scholars (Summer, 2026)

I want to receive the latest job alerts for contact team delivery manager in cambridge, eng

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