Experience & hospitality lead uk Work, Jobs in Cambridge, Eng (with Salaries)

Guest Experience Supervisor (Night Shift)
The Fellows House —Cambridge
- Full-time
- Hotel
- Front desk
- Training & development
Quick apply
Hospitality Assistant
BaxterStorey UK —Cambridge
- £26,227.50 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Office Manager
Cambridge Enterprise —Cambridge
- From £30,000 a year
- Hybrid work
- Microsoft Office
- Supervising experience
- Team management
Reception Supervisor
Hotel Du Vin —Cambridge
- £28,500 a year
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Sales Host / Member Consultant
Everlast Gyms —Cambridge
- Weekend availability
- CRM software
- Sales
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Assistant Manager - UK
Zizzi —Cambridge
- £31,800 - £33,500 a year
- Full-time
- Hospitality
- Restaurant management
- Restaurant
- Employee assistance programme
- Employee discount
1d
Hotel Receptionist
edyn —Cambridge
- Weekend availability
- Hotel
- Employee assistance programme
- Sick pay
Hotel Receptionist
Locke —Cambridge
- Weekend availability
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
Coffee Shop Manager
Coffee World —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Store discount
Quick apply
Restaurant Manager
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Hybrid work
- Hospitality
- Customer service
- University
- Annual leave
- Employee discount
5d
Hotel Receptionist
AccorHotel —Cambridge
- Part-time
- Hotel
- Communication skills
- Referral programme
Quick apply
5d
General Manager - UK
Zizzi —Cambridge
- £38,110 - £45,000 a year
- Weekend availability
- Inventory control
- Recruiting
- Cleaning
- Employee assistance programme
- Employee discount
1d
Deputy General Manager
Pizza Express —Cambridge
- £32,400 - £36,500 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Employee discount
- Referral programme
Quick apply
10d
Night Auditor
AccorHotel —Cambridge
- Full-time
- Bar
- Hotel
- Communication skills
- Referral programme
Quick apply
Deputy General Manager
Dalata —Cambridge
- Full-time
- Hotel
- Training & development
- Leadership
- Employee assistance programme
Quick apply
Assistant Food and Beverage Manager
Hotel Du Vin —Cambridge
- £33,200 a year
- Bar
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Restaurant Front Of House Supervisor
Hobbsons Cambridge Ltd —Cambridge
- From £13.50 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
Night Manager
AccorHotel —Cambridge
- Full-time
- Hotel
- Communication skills
- Referral programme
Quick apply
Senior Customer Service Advisor
Barclays —Cambridge
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
11d
Reservation/Admin Agent
AccorHotel —Cambridge
- Full-time
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
10d

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Guest Experience Supervisor (Night Shift)

The Fellows House
Cambridge

Quick apply

Job details

Full-time

Qualifications

Guest check-in and check-out
Loyalty programme promotion
Front of house supervision
Hotel and accommodations experience
Shift management
Front desk
Training & development
Business coaching
Night audit bookkeeping
Financial acumen
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management

Full job description

Job Ref: TFH1265

Branch: The Fellows House

Location: The Fellows House, Cambridge

Salary/Benefits: Competitive salary package (Depending on Experience)

Contract type: Permanent

Hours: Full Time

Shift pattern: Night Shifts

Hours per week: 40

Posted date: 12/08/2026

Closing date: 12/09/2026

Guest Experience Supervisor (Night Shift)

Location: The Fellows House, Cambridge

Contract: Full-time

About The Fellows House

At The Fellows House, we offer everyone who walks through our doors an amazing, highly personal blend of empowerment, enlightenment and engagement. We seek the remarkable in the everyday.

Most of all, we look for exceptional people who embody our cultured, devoted and person-centred values; The brightest and best Cambridge has to offer.

“We build too many walls and not enough bridges.” – Isaac Newton

The Role

We are seeking an ambitious, dedicated Guest Experience Supervisor to lead our Night Shift front office operations.

In this role, you will lead and inspire the night team to deliver an excellent guest experience and ensure the smooth, secure and efficient running of the Front Desk during overnight hours. You will combine operational expertise, sound financial acumen and high standards of service to maximize room sales, maintain brand excellence and keep our thriving community hub running seamlessly around the clock.

Key Responsibilities

Night Operations Leadership: Deliver and oversee all overnight Front Desk operations, including guest check-ins/check-outs, concierge services, phone systems, night audit, and financial transactions.
Systems Management: Actively manage and utilize Front Office platforms (OnQ PMS, key card applications, payment solutions, OTA platforms, and channel management systems).
Guest Satisfaction: Handle guest requests, inquiries, and complaints with grace; monitor guest satisfaction trends (SALT scores/social media) to drive continuous improvement.
Team Development Training: Manage, coach and train night team members on departmental procedures, brand standards, local area knowledge, and safety.
Revenue Cost Control: Assist with yield management and rate optimization; manage stock control, equipment maintenance and overnight departmental budgets and reporting efficiently.
Loyalty Brand Standards: Drive full compliance and seamless delivery of the Hilton Honors loyalty program and ensure adherence to brand standard Quality Evaluations (QE).
Culture Values: Champion a welcoming, supportive culture overnight, maintaining strong cross-departmental communication and alignment with hotel-wide initiatives.

Requirements Qualifications

Eligibility: Right to work in the UK (UK citizen or valid work permit).
Experience: 1–2 years of previous supervisory or management experience in a similar Front Office/Hospitality role.
System Knowledge: Proven experience working with hospitality PMS systems is desirable (OnQ experience is a plus).
Skills:
- Proficient literacy and numeracy skills with sound financial acumen.
- In-depth understanding of Front Desk operations and revenue management principles.
- Strong leadership, coaching and HR/engagement abilities.
- Excellent communication, problem-solving and adaptability for night shift demands.

Our Values

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

What Benefits Will You Receive?

Competitive salary package
Access to the GO Hilton Travel Programme (discounted room rates worldwide)
50% FB Discount when staying in Hilton Hotels via the Go Hilton program
Staff meals and hot drinks while on shift
Extensive learning, development and career progression opportunities
A supportive, engaging environment where you can help shape the culture of a unique hotel

Ready to Join Us?

If you are a person-centred leader ready to bring your talents to our night team, we would love to hear from you. Click 'Apply' to submit your application!

The Fellows House

An exclusive destination with an inclusive spirit.

Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.

At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.

The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.

Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.

Quick apply

Refine Your Search

experience & hospitality lead uk jobs in cambridge, eng

Guest Experience Supervisor (Night Shift)

Hospitality Assistant

Office Manager

Reception Supervisor

Sales Host / Member Consultant

Assistant Manager - UK

Hotel Receptionist

Hotel Receptionist

Coffee Shop Manager

Restaurant Manager

Hotel Receptionist

General Manager - UK

Deputy General Manager

Night Auditor

Deputy General Manager

Assistant Food and Beverage Manager

Restaurant Front Of House Supervisor

Night Manager

Senior Customer Service Advisor

Reservation/Admin Agent

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Guest Experience Supervisor (Night Shift)

About The Fellows House

The Role

Key Responsibilities

Requirements Qualifications

Our Values

What Benefits Will You Receive?

Ready to Join Us?

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