Gonville Hotel is a four-star hotel situated in the heart of Cambridge, overlooking the historic Parker's Piece.Being located centrally makes Gonville Hotel the perfect base for a stay in the city, attracting both holidaymakers and businesspeople.
With a range of events and unique dining opportunities, our hotel is also a destination for people resident in the city.
We are looking for a professional, detail-oriented, and service-driven Wellness (Spa) Supervisor to oversee the daily operations of our spa and wellness facilities. In this role you will ensure high service standards, and provide exceptional health and beauty treatments to hotel guests and members.
What we offer
£32,000 per annum
Permanent, full-time contract (40hrs per week)
Benefits
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Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
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28 days holiday, including bank holidays, increasing yearly to 33 days;
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Discounts across retail, restaurants, events and more through our benefits & rewards portal;
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Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
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Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
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Yearly complimentary Axiom Xcape stayover after one year of service;
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A growing team with great training, progression, and promotion opportunities;
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Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
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Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
We are committed to delivering a luxurious and rejuvenating wellness experience. As a Wellness Supervisor, you will be responsible for managing daily spa operations and ensuring an exceptional level of service for all guests.
Responsibilities will include but are not limited to:
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Supervising the Wellness Therapist to ensure smooth daily operations and high service standards.
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Providing a range of spa treatments, including facials, massages, manicures, pedicures, and body therapies.
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Training and mentoring spa therapists to enhance their skills and maintain consistency in treatment delivery.
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Ensuring all treatment rooms, spa areas, and relaxation spaces are clean, well-presented, and fully stocked.
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Assisting with spa scheduling, ensuring appointments are efficiently managed to maximize revenue and guest satisfaction.
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Promoting and upselling spa treatments, wellness packages, and retail products to drive sales.
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Handling guest inquiries, special requests, and any service concerns with professionalism and care.
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Ensuring compliance with health, safety, and hygiene regulations within the spa and wellness areas.
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Collaborating with the leisure and hotel management teams to enhance the overall guest experience.
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The ideal person for this role will be enthusiastic about change, focused on details, and trusting.
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The core skills and experience required to succeed:
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Recognised beauty or spa therapy qualification (e.g., NVQ Level 2 or 3 in Beauty Therapy, or equivalent).
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Previous experience in a spa or wellness environment, with experience in a supervisory or leadership role preferred.
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Strong knowledge of a variety of beauty and wellness treatments, with a passion for holistic well-being.
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Excellent leadership and team management skills, with the ability to mentor and motivate staff.
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Exceptional customer service and communication skills, ensuring a welcoming and professional spa atmosphere.
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High standards of hygiene, organization, and attention to detail in all aspects of spa operations.
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Flexible approach to work, with availability for shifts including evenings, weekends, and public holidays as required.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
