Technical analyst Work, Jobs in Cambridge Cb2 (with Salaries)

IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
14d
Sustainability Innovation Analyst
BSI —Cambridge
- Full-time
- PMP
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Employee stock ownership plan
Quick apply
5d
Security Business Analyst
Arm —Cambridge
- £79,600 - £107,600 a year
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
11d
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
11d
Software Engineer (Machine Learning)
Arm —Cambridge
- £55,300 - £74,800 a year
- Hybrid work
- Computer Science
- English
- Analysis skills
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
5d
Product Analyst - Anti-Cheating
Jagex —Cambridge
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Graduate Data and Automation Analyst
Bensons for Beds —Huntingdon
- £27,851.20 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Scripting
- Annual leave
- Employee discount
5d
Product Analyst - Anti-Cheating
Jagex: The RuneScape Company —Cambridge
- Full-time
- Hybrid work
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- Project management
- No degree
- Free parking
- Sick pay
Quick apply
20h
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- IT
- Communication skills
- Employee discount
- Gym membership
Senior Analyst
Cambridgeshire County Council —Papworth Everard
- £46,956 - £50,157 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Legal Operations Engineer - 5 month FTC
Redgate —Cambridge
- £80,000 - £90,000 a year
- Hybrid work
- Heavy lifting
- Project management
- Contracts
- Annual leave
11d
Analytics Engineering Manager
Naked Wines —Cambridge
- £70,000 - £80,000 a year
- Full-time
- Python
- Annual leave
Quick apply
Quality Control Analyst - UK
Ascensus Specialties LLC —Newmarket
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Employee assistance programme
Software Engineer - Java
Worldpay (UK) Limited —Cambridge
- Azure
- Oracle
- Java
Quick apply

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IT Service Desk Analyst

Hexcel Corporation -
Duxford

Apply Now

Job details

Full-time
14 days ago

Qualifications

ITIL Certification
Customer service
Windows
Analysis skills
CompTIA Network+
IT support
IT
Communication skills
Active Directory
CompTIA A+

Full job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&D centers around the globe. Become a part of the “strength within.”

Are you a tech-savvy problem solver who thrives on delivering exceptional customer support? Do you enjoy being the go-to person who keeps people connected, productive and empowered? Hexcel is looking for a motivated and customer-focused IT Service Desk Analyst to join our high-performing IT Service team in Duxford, UK. This is an exciting opportunity to work in a fast-paced manufacturing environment where no two days are the same. You'll play a vital role in supporting business-critical technology, resolving technical challenges and ensuring our users receive a first-class IT experience.

Key Responsibilities

Deliver first-line and second-line IT support services, ensuring incidents and service requests are resolved efficiently and within agreed Service Level Agreements (SLAs).

Serve as a primary point of contact for end users, providing exceptional customer service while diagnosing, troubleshooting and resolving hardware, software, network, connectivity, printing and access-related issues.

Monitor, prioritise and manage tickets within the Service Management platform, ensuring timely updates, clear communication and appropriate escalation to specialist support teams when required.

Perform installation, configuration, deployment and lifecycle support of desktop and laptop computers, peripherals, mobile devices and standard business applications in accordance with company standards.

Administer user accounts, security groups, email accounts and system access in accordance with corporate security policies, established IT procedures and access management controls.

Execute routine operational and maintenance activities, including scheduled system checks, backup verification, software updates and other infrastructure support tasks.

Collaborate with global IT teams to identify root causes, contribute to problem resolution efforts and enhance overall IT service delivery.

Maintain accurate technical documentation, knowledge base articles and support records to promote consistency, compliance and knowledge sharing across the organisation.

Support employee onboarding, offboarding and workplace technology initiatives, ensuring users have the equipment, systems access and technical support required to perform their roles effectively.

Contribute to the continuous improvement of Service Desk operations by identifying recurring issues, recommending process enhancements and helping drive operational excellence and customer service standards.

What We're Looking For

Combination of education and professional experience in Information Technology or a related field, supported by a Degree, Diploma or recognized industry certification.

Proven experience providing IT support within a fast-paced Service Desk, Help Desk or End User Computing environment, ideally within an SME, manufacturing, engineering or global enterprise setting.

Strong technical knowledge of Microsoft Windows operating systems, Microsoft 365 applications, desktop hardware and common enterprise technologies, including experience supporting hybrid workplaces, mobile devices and remote users.

Demonstrated ability to troubleshoot and resolve hardware, software, connectivity, printing and account-access issues using a structured, analytical and methodical approach.

Experience working with IT Service Management (ITSM) tools and ticketing systems, including incident, request, escalation and service delivery processes.

Good understanding of Active Directory, user account administration, permissions management and email administration within a corporate environment.

Excellent customer service, verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and support colleagues across different time zones.

Strong analytical and problem-solving skills, with a proactive approach to identifying root causes and implementing effective solutions.

Proven ability to prioritise competing demands, manage multiple support requests, work independently and maintain attention to detail in a fast-paced environment.

A collaborative team player with a positive, professional and service-oriented attitude; industry certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft certifications or equivalent would be advantageous.

We are committed to providing a professional, engaging, and transparent recruitment experience that allows candidates to fully demonstrate their technical expertise, knowledge capability, and experience:

Stage 1: Recruiter Pre-Screen Interview (Microsoft Teams)
Stage 2: 1 st Stage Interview ( In Person )
Final Stage: Technical Interview & Q&A ( Microsoft Teams )

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Apply Now

Refine Your Search

technical analyst jobs in cambridge cb2

IT Service Desk Analyst

Sustainability Innovation Analyst

AI Quality Analyst

Security Business Analyst

Warehouse IT Support Analyst (1 year FTC)

Senior Data & Insights Analyst

Service Desk Analyst

Software Engineer (Machine Learning)

Senior IT Technical Support Analyst - fixed term contract

Product Analyst - Anti-Cheating

1st Line Service Desk Analyst

Graduate Data and Automation Analyst

Product Analyst - Anti-Cheating

Research Analyst - Research and Innovation Ecosystems

Security Operations Analyst

Senior Analyst

Legal Operations Engineer - 5 month FTC

Analytics Engineering Manager

Quality Control Analyst - UK

Software Engineer - Java

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