Customer service team lead Work, Jobs in Cambuslang, Slk (with Salaries)

Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
10d
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Customer Experience Lead
Invercare —Renfrewshire
- £14.46 an hour
- Part-time
- Supervising experience
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
4d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Team Manager - Sales
VKY Intelligent Automation —Glasgow
- From £14 an hour
- Full-time
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Service Team Manager
B&Q —South Lanarkshire
- £30,000 - £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
13d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Experience Lead (16 hours)
Invercare Services Ltd —Inverclyde
- £14.46 an hour
- Supervising experience
- In-person
- Care plans
- Paid training
Quick apply
3d
Implementation Lead - Integrated Housing Management Solution
East Dunbartonshire Council —Kirkintilloch
- £36,242.51 - £41,534.72 a year
- Temporary
- System design
- SQL
- Project management
2d
L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)
l'Oréal —Glasgow
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
14d
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
Glenshire Group —Larbert
- £13 - £14 an hour
- Part-time
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Retail Team Leader
RT Wishaw Ltd —Wishaw
- £13.25 an hour
- Part-time
- Management
- Supervising experience
- Team management
Quick apply
11d
Cafe Team Leader
Tesco UK —Port Glasgow
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
7d
Opticians Team Leader
Boots —Glasgow
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Team Leader
Mountain Warehouse —Balloch
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Glasgow
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Key Lead - Buchanan Galleries, Hollister
AFH STORES UK LIMITED —Glasgow
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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customer service team lead jobs near cambuslang, slk

Customer Support and Collections Team Leader

Close Brothers -
Glasgow

Apply Now

Job details

Full-time
10 days ago

Qualifications

Continuous improvement
IT
Root cause analysis
Business coaching
Communication skills

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Asset Finance (CBAF) as a Customer Support & Collections Team Leader, where your primary focus will be leading, coaching and developing a high-performing team. You’ll drive consistency, embed best practice, and ensure every interaction reflects our standards and values.

Leading a Glasgow-based team within Customer Support & Collections (CSC), you’ll oversee day-to-day operations, ensuring customers in financial difficulty are supported through a clear, empathetic and compliant contact strategy. You’ll bring proven experience from a regulated collections environment and a strong track record of delivering consistent, high-quality customer outcomes.

RESPONSIBILITIES

Deliver the customer contact strategy for CSC, ensuring consistent, compliant and high-quality approaches across the team, and escalating cases where appropriate and necessary
Lead, coach and develop team members to drive performance, accountability and consistent ways of working
Oversee day-to-day operations, managing workflow, prioritisation and case allocation to ensure timely and effective outcomes
Monitor performance data to identify risks, trends and deviations, taking prompt action to maintain standards
Ensure all customer interactions and case strategies are accurately recorded and aligned to regulatory expectations
Conduct regular quality assurance checks, providing clear feedback and coaching to improve performance and outcomes
Oversee the handling of vulnerable customers and forbearance activity, ensuring appropriate, fair and compliant support
Provide hands-on support during peak periods or where required to maintain service continuity
Lead daily team huddles to review performance, set priorities and address issues at source
Drive continuous improvement by identifying themes, supporting root cause analysis and embedding better practices
Collaborate with wider collections teams to share insights and promote best practice across the business
Support key people processes, including performance reviews, capability development and ensuring compliance with training and competence requirements

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Experience of dealing with customers in financial difficulty
In-depth knowledge of collections and recoveries regulatory requirements and industry standards
Exceptional communication and stakeholder management skills, with the ability to effectively interact with internal and external stakeholders
Experience of providing coaching and feedback
The ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision-making skills
Strong teamwork skills whilst maintaining individual workload

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of carrying out activity under a Training and Competence scheme
Proficiency in Alfa Financial Software
Exposure to continuous improvement and problem-solving techniques

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-CBAFL #LI-JN1 #LI-hybrid

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

customer service team lead jobs in cambuslang, slk

Customer Support and Collections Team Leader

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Customer Experience Lead

Customer Service Team Manager 24/7 shift pattern

Team Manager - Sales

Client Service Team Leader 24/7 shift pattern

Service Team Manager

Service Desk Team Leader - Glasgow Head Office

Customer Service Team Leader

Customer Experience Lead (16 hours)

Implementation Lead - Integrated Housing Management Solution

L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)

People & Service Team Leader

Team Leader

Retail Team Leader

Cafe Team Leader

Opticians Team Leader

Team Leader

Local Growth & Field Community Lead

Key Lead - Buchanan Galleries, Hollister

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