Customer Success Director
Finastra —London
- Full-time
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
10d
Associate Director - International Property Claims
Howden Group Holdings —London
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
18h
Associate Director of Estates and Facilities
Brunel University —London
- Up to £87,715 a year
- Full-time
- Hybrid work
- Maintenance
- University
- Continuous improvement
- Annual leave
14d
Creative Director
Wayfair —London
- £98,165 - £125,099 a year
- Full-time
- In-person
- AI
- Leadership
- Employee discount
- Life insurance
7d
Sr. Director, Technology and Product
McKesson —London
- Project management
- No degree
- Product management
- Health & wellbeing programme
- Employee stock purchase plan
8d
IT Director
Office for Nuclear Regulation —London
- £97,000 - £116,600 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Travel
- Annual leave
12d
Director of Sport, Academies & Commercial Innovation
Oaklands College —St Albans
- £67,749 - £74,033 a year
- Business development
- Business
- Leadership
- Free parking
- Employee assistance programme
7d
Director, Head of Technology Resilience and Production Operations
MUFG —London
- Full-time
- Azure
- Oracle
- Management
7d
Director of Procurement
NextStep —London
- £140,000 - £170,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Programme Leader - EAP - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
Creative Director
Ragged Edge —London
- From £90,000 a year
- Hybrid work
- Life insurance
Programme Leader - Heath Science - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
Head of Technology Operations
Enfinium —London
- Azure
- DevOps
- Scripting
- Employee assistance programme
4d
Director of Onshore Asset Management
SSE —London
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
Director, Portfolio Development Process & Standards Lead
CSL Behring —Maidenhead
- £230,000 - £270,000 a year
- Full-time
- Hybrid work
- Nursing
- Master's degree
- Bachelor's degree
Programme Leader - Business - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount

I want to receive the latest job alerts for director of technology in camden town, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Success Director

Finastra -
London

Apply Now

Job details

Full-time
10 days ago

Benefits

Annual leave
Employee assistance programme
Paid volunteer time

Qualifications

Management
Analysis skills
Team management
Customer relationship management
Financial services
Account management
Leadership
Banking

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Who are we?

At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.

We are looking for a Director of Strategy, Corporate Development & PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.

This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.

About the Role

We are seeking a Customer Success Director – Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels . This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.

The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.

Job Responsibilities

Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.
Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.
Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.
Lead customer engagements including onboarding, success reviews, and executive business reviews.
Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.
Act as a trusted advisor and executive sponsor for key strategic accounts.
Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.
Drive adoption of new product capabilities and promote best practices for change management and user adoption.
Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.
Provide customer insights and feedback to influence product strategy and service improvements.
Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.

Required Skills

8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.
Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.
Experience within financial services, corporate lending, banking technology, or trade finance.
Strong executive stakeholder management and customer engagement skills.
Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.
Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.
Excellent communication, presentation, and relationship-building skills across technical and business audiences.
Strong analytical and problem-solving capabilities with a proactive approach to risk management.
Experience with Corporate Lending solutions such as Loan IQ, Trade, or Corporate Channels is highly desirable.
Previous people leadership or team management experience is advantageous.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

director of technology jobs in camden town, gtl

Customer Success Director

Associate Director - International Property Claims

Associate Director of Estates and Facilities

Creative Director

Sr. Director, Technology and Product

IT Director

Director of Sport, Academies & Commercial Innovation

Director, Head of Technology Resilience and Production Operations

Director of Procurement

Assistant Director: Technology Services (EMEA & Asia)

Head of Learning & Development

Programme Leader - EAP - University of East London

Creative Director

Programme Leader - Heath Science - University of East London

Director of Global Partners - UK, Germany, USA

Head of Technology Operations

Director of Onshore Asset Management

Director, Portfolio Development Process & Standards Lead

Programme Leader - Business - University of East London

Head of Customer Value

I want to receive the latest job alerts for director of technology in camden town, gtl

Related Searches

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected