We are currently recruiting a Customer Service Coordinator to join our Campsie team.
The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.
The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
About The Role
Responsibilities:
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Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
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Schedule and manage service appointments, including vehicle drop-offs and collections.
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Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
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Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
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Build and maintain strong customer relationships to encourage repeat business.
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Promote and recommend relevant products, services, packages, and retail options where appropriate.
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Coordinate with technicians regarding parts ordering and communicate any delays to customers.
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Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
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Process payments and maintain accurate service records and documentation.
What We’re Looking For
- Previous two years experience in a customer facing, or administrative role.
- A customer service champion with excellent communication skills.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast-paced environment.
What We Offer
- Market-leading salary plus performance-related bonus
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Required Criteria
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Full valid driving license required
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Excellent organisation and time management skills
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Teamworking
Desired Criteria
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Previous Experience in Vehicle Service Department
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Previous working experience with targets and selling
Skills Needed
Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure
About The Company
Careers at Donnelly Group
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Explore our current vacancies and discover where a career with Donnelly Group could take you.
Company Culture
Our Values
Five shared values. One Donnelly family.
Team Ethos
Integrity
Passion
Trust & Respect
Innovation
Employee Benefits
Supporting our people at work and beyond.
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed
