Hotel receptionist Work, Jobs in Campsie, Dry (with Salaries)

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Holiday Inn Express Derry - Londonderry —Derry
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- Hotel
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Hotel/Leisure Receptionist - Roe Valley Resort
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- Weekend availability
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- Front desk
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- Part-time
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- Guest services
- Employee discount
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- Weekend availability
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- Front desk
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Team Member

Holiday Inn Express Derry - Londonderry
Derry

Quick apply

Job details

Part-time
1 day ago

Benefits

Company pension

Qualifications

Guest check-in and check-out
Guest relations
Computer literacy
Internal department liaison
Complaint handling
Food and beverage service
Bar service
Accommodation booking
Front desk
IT
Guest services telephone call handling
Communication skills
Hotel front office operations

Full job description

Job Ref: FOC2355

Branch: Holiday Inn Express Derry - Londonderry

Location: Holiday Inn Express Derry - Londonderry, Derry / Londonderry

Salary/Benefits: Competitive hourly rate

Contract type: Permanent

Hours: Part Time

Shift pattern: variable pattern including mornings, evenings, weekends and bank holidays

Hours per week: 16-32

Posted date: 19/08/2026

Closing date: 19/09/2026

Who are we
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 158 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.

Role Responsibilities

Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
Breakfast and Food and beverage service, serving on the bar, running food and drinks.
Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests.
Multitasking and Time Management: Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.
Technology Proficiency: Utilize hotel property management systems, reservation systems, and other software applications to perform tasks, manage guest information, and generate reports.

Key Requirements

Communication Skills
Teamwork
Professionalism
Attention to detail
Customer Service
IT Proficiency

Benefits

Competitive salary
Excellent on-going support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family
On-going incentives and rewards
Meals on duty

Quick apply

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