Information & network Work, Jobs in Canterbury, Eng (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Canterbury
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Aftersales Excellence Coach (Southern England)
MSX International —Canterbury
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
IPS Employment Specialist
Shaw Trust —Canterbury
- £29,556 - £35,413 a year
- Annual leave
- Employee assistance programme
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Canterbury
- £13.54 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Graduate Management Trainee - Canterbury / Ashford / Dover
Enterprise Mobility —Canterbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Technician [Signalling Maintenance] - Ramsgate
Network Rail —Ramsgate
- £38,716 a year
- Weekend availability
- Maintenance
- Driving
- Annual leave
7d
Receptionist
Sanctuary Care —Canterbury
- £13.30 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technician [Signalling Maintenance] - Sittingbourne
Network Rail —Sittingbourne
- £38,718 - £45,699 a year
- Weekend availability
- Maintenance
- Driving
- Annual leave
2d
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
Junior Engineer
Eleclink —Folkestone
- Hybrid work
- English
- Microsoft Office
- No degree
12d
Senior Administrative Officer, Electronic Monitoring – Kent, Surrey & Sussex
HM Prison & Probation Service —Ashford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Building Control Manager
Harwood —Canterbury
- From £80,000 a year
- IT
- Communication skills
- Negotiation
- Annual leave
Mobile Caretaker
Sanctuary Group —Canterbury
- £27,764 - £29,225 a year
- Full-time
- Customer service
- Driving
- Hand tools
- Annual leave
- Employee discount
Quick apply
12d
Technician [Signalling Maintenance] - Ashford Old Railway Works
Network Rail —Ashford
- £38,718 - £45,699 a year
- Weekend availability
- Maintenance
- Driving
- Annual leave
7d
Maths and English Tutor
Explore Learning —Southend-on-Sea
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
Customer Delivery Driver
ASDA —Folkestone
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Consultant Psychiatrist- Acute Inpatient Psychiatry (Bluebell Ward)
Kent and Medway Mental Health NHS Trust —Canterbury
- £113,565 - £150,569 a year
- Full-time
- Annual leave
Deputy Head of Corporate Services- Kent, Surrey and Sussex
HM Prison & Probation Service —Ashford
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12d
Programme Facilitator - Kent
HM Prison & Probation Service —Ashford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
19h

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

information & network jobs in canterbury, eng

Service Desk Technician

Operational Support Officer

Aftersales Excellence Coach (Southern England)

IPS Employment Specialist

Lifestyle and Wellbeing Coordinator

Graduate Management Trainee - Canterbury / Ashford / Dover

Technician [Signalling Maintenance] - Ramsgate

Receptionist

Technician [Signalling Maintenance] - Sittingbourne

Level 1 Technical Helpdesk Technician

Junior Engineer

Senior Administrative Officer, Electronic Monitoring – Kent, Surrey & Sussex

Building Control Manager

Mobile Caretaker

Technician [Signalling Maintenance] - Ashford Old Railway Works

Maths and English Tutor

Customer Delivery Driver

Consultant Psychiatrist- Acute Inpatient Psychiatry (Bluebell Ward)

Deputy Head of Corporate Services- Kent, Surrey and Sussex

Programme Facilitator - Kent

I want to receive the latest job alerts for information & network in canterbury, eng

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