Front of House Receptionist — Commercial Building
Location - Cardiff
Schedule - Monday to Friday | 9.00am - 5.00pm
Salary - £26,832 per year
We are looking for a warm, professional, service-minded Front of House Receptionist to create an exceptional first impression within a commercial office building.
This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.
You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment. This is a passive role which would be perfect for someone who is studying or has other interested that can be carried out discreetly at the desk.
In addition to the core front-of-house responsibilities, this role may also include supporting communication, newsletters (produced on Canva) and other initiatives that enhance the overall tenant experience.
Service Delivery
- providing a warm and professional welcome for tenants, visitors and contractors
- managing busy periods confidently and courteously
- supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
- preparing refreshments for guests where required
- supporting minor building queries and directing issues to the right parties
- maintaining a reception environment that is organised, presentable and professional
- supporting added-value services and occupier experience initiatives where agreed for the building
- carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
Communication
- communicating professionally with tenants, visitors, colleagues and service partners
- producing short update reports and handovers as required
- assisting with tenant messaging, notices and general building communication where required
- preparing newsletters, occupier updates or promotional communications where required
- using agreed communication tools, including Canva where appropriate, to support tenant engagement
Professional Standards
- maintaining high standards of presentation, conduct and reliability
- ensuring consistent attendance and punctuality
- following building procedures and supporting health and safety standards
- representing the building and LAH in a professional and positive manner at all times
Independence
- managing the reception confidently on a day-to-day basis
- prioritising tasks effectively during busy and quieter periods
- using initiative and judgement appropriately
- escalating issues to the right person when needed
- liaising with contractors, cleaners, security and building management to help maintain standards
- researching and introducing suitable added-value ideas where agreed
- helping to coordinate occupier engagement, pop-up or community initiatives where required
- using judgement to identify issues on site and escalate them appropriately to building management or service partners
Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
Who This Role Suits
This role is likely to suit someone who enjoys:
- autonomy and ownership
- interacting with people throughout the day
- varied and fast-paced environments
- problem solving and using initiative
- presenting well and communicating confidently
- bringing ideas and energy to the occupier experience
We are looking for individuals who can demonstrate the following in practice:
- professionalism in presentation and communication
- a proactive, organised and calm approach
- confidence working independently without close supervision
- the ability to use email, basic reporting tools and Microsoft applications effectively
- strong written communication and attention to detail
- the confidence to support communication and engagement activity where appropriate
Desirable (Not Essential)
- Canva or similar communication tools
- events support or coordination
- familiarity with a commercial building environment
- experience supporting occupier engagement, newsletters or added-value services
Experience in front of house, hospitality, hotels, corporate services or similar customer-facing environments is welcome, but not essential. We are more interested in capability, behaviours and the ability to meet the standards of the role.
This role requires a high level of reliability and punctuality.
Attendance Requirements
- This is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.
- The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.
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pension scheme and life assurance
- 24/7 virtual GP for you and your family
- wellbeing resources including digital gym, nutrition planning and podcast content
- financial and legal helpline
- discounts across multiple retailers
- training and development opportunities including access to the LAH Academy
- referral programme
About LAH Property Marketing
LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.
Equal opportunities
If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
