Call centre Work, Jobs in Cardiff, Wls (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Patient Contact Centre Advisor
Spire Healthcare —Cardiff
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
Telephone Booking Clerk
Aneurin Bevan University Health Board —Newport
- £26,300 a year
- Part-time
5d
Telesales Executive
Konnect You —Cardiff
- £28,000 - £47,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
1d
Renewable Energy / Energy Efficiency Telesales Consultant
Smart Energy Homes Ltd —Cwmbran
- £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Telephone Sales Executive
Hall and Pickles —Crosskeys
- £26,000 - £29,000 a year
- Full-time
- Customer service
- Computer literacy
- No experience needed
- Free parking
- Life insurance
Quick apply
EMS 999 Call Handler
Welsh Ambulance Service University NHS Trust —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- Customer service
- Data entry
- Typing
1d
Emergency Call Handler / Dispatcher
Avon and Somerset Constabulary —Portishead
- £34,982 - £38,395 a year
- Weekend availability
- Computer literacy
- Databases
- Computer skills
- Gym membership
11d
Sales Agent
Quote Detective —Pontypool
- From £23,198 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Paid training
Quick apply
10d
Customer Service Administator
Thatchers Cider Company —Winscombe
- Weekend availability
- Computer literacy
- Data analysis skills
- Computer skills
- Employee discount
9d
Customer Care Consultant - Maternity Cover
ELEMIS —Bristol
- £28,122 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Adviser
Pelican —Bristol
- Full-time
- Communication skills
- Annual leave
- Referral programme
Account Manager (Outbound)
ROCK Professional Services —Bridgend
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Assistant
Lidl —Cardiff
Be a Lidl expert, helping our customers with their questions, queries and requests. You’ll take pride in going the extra mile to keep the store clean, tidy and…
£13.45 - £14.45 an hour
1d
Customer Service Advisor - Days
Capital on Tap —Cardiff
Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months). 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+…
£26,500 a year

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call centre jobs near cardiff, wls

Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Cardiff

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour

Qualifications

Sales persuasion
Customer service call handling
Client engagement
Fundraising and philanthropy experience
Fundraising
Relationship management
Outbound calling
Communication skills

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

call centre jobs in cardiff, wls

Telephone Fundraiser - Full Time Contract (Remote)

Customer Service Advisor - Midnights Team

Patient Contact Centre Advisor

Customer Care Advisor - 9 Month FTC

Telephone Booking Clerk

Telesales Executive

Renewable Energy / Energy Efficiency Telesales Consultant

Telephone Sales Executive

EMS 999 Call Handler

Emergency Call Handler / Dispatcher

Sales Agent

Customer Service Administator

Customer Care Consultant - Maternity Cover

Customer Service Adviser

Account Manager (Outbound)

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