Customer experience analyst Work, Jobs in Cardiff, Wls (with Salaries)

Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Newport
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
9d
Credit Analyst – Unsecured Lending
Lloyds Banking Group —Newport
- £29,460 - £31,790 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
7d
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
FinCrime Due Diligence Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Finance Analyst- 12 Month Fixed Term Contract
Encirc —Bristol
- £28,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Product & Portfolio Analyst
Orangebox —Nantgarw
- Full-time
- CRM software
- Sales
- Analysis skills
- Employee discount
Quick apply
7d
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
13d
Finance Controls and Assurance Analyst
Welsh Water —Cardiff
- £34,566 - £40,821 a year
- Temporary
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Free parking
- Annual leave
5d
CSV Analyst 12 Month FTC
Norgine —Hengoed
- Microsoft Office
- Bachelor's degree
- IT
Quick apply
Conversion Rate Optimisation Manager
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Employee discount
Quick apply

I want to receive the latest job alerts for customer experience analyst in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Business Analyst

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Free parking
Company car

Qualifications

Jira
Data modelling
Azure
Relational databases
Business analysis
Data analysis skills
Business processes
Project management
Software development
Agile
Requirements gathering
Communication skills
SDLC
PRINCE2 Certification

Full job description

Business Analyst

Location: Cardiff (Office-based, 5 days a week)
Salary: £40,000 – £45,000 (DOE)
Team: Product & Customer Experience
Reporting to: Director of Product & Customer Experience
Start Date: Immediate start available

Are you a Business Analyst looking to grow your influence and help shape products that really matter?

At Advanced Secure Technologies, we’re a Cardiff-based technology company on a mission to protect organisations from document fraud. Our secure digital solutions support customers across the legal, financial, and education sectors — helping them reduce risk and operate with confidence.

Due to continued growth, we’re looking for a Business Analyst to play a key role in shaping, improving, and delivering high-quality products, including software applications, used both internally and by our customers. Working closely with our Director of Product & Customer Experience and Lead Product Manager, you’ll help turn business needs into clear, actionable requirements that drive product direction and delivery.

This role is ideal for an ambitious mid-level aspiring Business Analyst who wants to make a real impact in a growing business. You’ll have genuine opportunity to influence product decisions and grow your responsibility as the business evolves.

Requirements

What you’ll do

Capture, analyse, negotiate, and document business and product requirements across our product portfolio.
Support project initiation activities, including defining goals, high-level requirements, and viability analysis.
Undertake business process analysis, producing process diagrams and recommending improvements.
Work with stakeholders across Product, Technology, Sales, Operations, and Leadership to gather and refine requirements.
Support product backlog management, maintaining epics, features, and user stories.
Participate in the full product and software development lifecycle to ensure solutions meet agreed requirements.
Review existing products and propose, prioritise, and document improvement opportunities.
Communicate with customers where appropriate on product-related analysis and requirements.
Produce clear, structured, high-quality documentation and maintain requirement traceability using appropriate tools.

What you bring

Proven experience or strong capability in business analysis, including requirements elicitation and documentation.
Experience analysing business processes and translating them into practical requirements.
Strong technical understanding and the ability to communicate effectively with both technical and non-technical colleagues.
Excellent written and verbal communication skills, with confidence working at all levels of a business.
A structured, analytical approach and the ability to work autonomously when required.
ISEB Diploma in Business Analysis or equivalent experience.

Bonus points for

Experience working across the Software Development Lifecycle.
Exposure to defect management and release management.
Data analysis, data modelling, or relational database experience.
Experience using tools to track requirements and delivery such as Target Process, Jira, or Azure DevOps.
Knowledge of project management principles such as Agile or PRINCE2.
Degree-level education.

Benefits

What we offer:

Competitive salary of £40,000 – £45,000 depending on experience.
The opportunity to directly influence product direction in a growing technology business.
Clear progression opportunities as the product function and business scale.
25 days holiday plus Bank Holidays.
Training and development time, plus support for relevant courses and qualifications.
Free gym, free secure parking, free eyecare, and a fully stocked kitchen.
Company car and cycle-to-work schemes.
A supportive, collaborative culture with birthday treats and regular office events.

Location and hours
Onsite at Eastern Business Park, St Mellons, Cardiff, Wales.
Minimum 37.5 hours per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

Onsite working
We’re an office-based team because our culture thrives on collaboration, close working relationships, and hands-on support as we grow and evolve our products. While we don’t offer fully remote or fixed hybrid roles, ad hoc home working is supported when life happens.

Diversity & inclusion
Advanced Secure Technologies is an equal opportunity employer, committed to fostering diversity and inclusion. We welcome applications from all backgrounds and process personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

customer experience analyst jobs in cardiff, wls

Business Analyst

Senior Service Desk Analyst

External Identity Support Analyst (Cardiff)

Operational Excellence Analyst

Transport Credit Risk Analyst – Residual Value Risk

Credit Analyst – Unsecured Lending

AI Analyst

Analyst, Quality Risk and Security Services

Consumer Support Analyst

Senior Risk Pricing Analyst

Consumer Support Analyst

FinCrime Due Diligence Analyst

Service Desk Analyst

Finance Analyst- 12 Month Fixed Term Contract

IAM Analyst

Product & Portfolio Analyst

Information Security Analyst - Vulnerability Management

Finance Controls and Assurance Analyst

CSV Analyst 12 Month FTC

Conversion Rate Optimisation Manager

I want to receive the latest job alerts for customer experience analyst in cardiff, wls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected