Handler Work, Jobs in Cardiff, Wls (with Salaries)

Complaints Handler
Wealthify Ltd —Penarth
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
Remortgage Case Handler
Connells Group —Cardiff
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
4d
111 Call Handler
Welsh Ambulance Service University NHS Trust —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- English
- Computer skills
- Communication skills
11d
Frailty Call Handler
Aneurin Bevan University Health Board —Cwmbran
- £26,813 - £27,890 a year
- Part-time
- Customer service
- English
- Computer skills
- Paid training
4d
Receptionist and Call Handler
Taff Vale Practice —Pontypridd
- £12.71 an hour
- Temporary
- Customer service
- Front desk
- IT
- Free parking
- Sick pay
Quick apply
4d
Material Handler II
Thermo Fisher Scientific —Newport
- Full-time
- Computer literacy
- Forklift
- Driving
Part-Time Accountant & Account Handler
Express Print Services Ltd —Cardiff
- £12.80 - £14.00 an hour
- Part-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
1d
Account Executive/Account Managers
Gallagher —Llantrisant
- Up to £28,500 a year
- Analysis skills
- Financial services
- Communication skills
- Employee stock purchase plan
- Life insurance
Depot Yard Person
Summit platforms —Avonmouth
- £28,100 a year
- Overtime
- In-person
- Communication skills
- Life insurance
Quick apply
1d
Account Handler
Berkeley Insurance Group —Newport
- Full-time
- Customer service
- Communication skills
- Negotiation
4d
Development Executive
Berkeley Insurance Group —Newport
- Full-time
- Business development
- Communication skills
4d
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instruments —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instrument Co Ltd —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
Development Executive
Gallagher —Llantrisant
- Full-time
- Business development
- Travel
- Communication skills
17h
COPIE Material Handler
PURFLUX Filtration Ltd. - Tredegar —Tredegar
- Basic maths
- Organisational skills
- Contracts
Quick apply
Contract Materials Handler
Oxford Instruments plc —Bristol
- Rotating shift
- English
Heavy Plant Fitter
SL Recycling LTD —Pontypool
- £700 a week
- Full-time
- Schematics
- Forklift
- First Aid Certification
Quick apply
Supervisor (Solicitor/CILEX Lawyer) - Motor Injury
DAC Beachcroft —Newport
- Hybrid work
- Microsoft Excel
- Management
- Business development
Quick apply
Recycling Operative/Machine Operator
Veolia ES (UK) Limited —Cardiff
- £33,646.08 a year
- Monday to Friday
- Annual leave
- Employee discount
Quick apply
9d

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Remortgage Case Handler
Connells Group —Cardiff
Handle incoming correspondence and client calls, delivering a professional, customer-focused service. Access to Perks at Work (discounts on travel, tech, retail…
Quick apply
4d

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Complaints Handler

Wealthify Ltd -
Penarth

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Company pension
Private medical insurance
Flexible schedule

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
Communication skills
Time management

Full job description

Wealthify – Complaint Handler

Welcome to Wealthify: an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth, by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an awesome experience to our customers.

And if that sounds like you, why not read more below?

The Role

As a Complaint Handler, you will play a vital role in ensuring that customer complaints are resolved promptly, efficiently, and to the highest standards to deliver good customer outcomes. You will be responsible for managing the day-to-day complaint resolution process, ensuring our customers receive a fair, transparent, and empathetic service.

Key Responsibilities:

Manage formal complaint handling for the company across all its products, ensuring timely and satisfactory resolution.
Investigate complaints thoroughly, gathering relevant information and communicating clearly with internal stakeholders and external partners.
Identify the root causes of individual complaints and highlight potential risks or improvement areas to senior team members.
Act as an advocate for the customer, ensuring their concerns are fully understood and addressed appropriately.
Follow established procedures and protocols for handling complaints effectively and efficiently.
Contribute to the continuous improvement of the complaint handling process to enhance customer satisfaction.
Accurately record complaint data to assist management with trend analysis and regular reporting.
Ensure full compliance with FCA regulations, DISP rules, Consumer Duty standards, and internal policies throughout the resolution process.
Foster a culture of empathy, professionalism, and customer-centricity within the wider customer service team.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values are what make us tick and keep us all on the same page; not just with how we work individually, but how we engage with each other and the service we offer.

2 years proven experience within a complaint handling role.
A good understanding of FCA regulations, DISP rules, and Consumer Duty guidelines.
Excellent communication and interpersonal skills, with the ability to interact effectively and clearly with customers and colleagues.
Strong problem-solving abilities and great attention to detail.
The ability to remain calm and composed under pressure and to handle challenging situations with empathy and professionalism.
Proficiency in using software applications and tools for tracking and logging customer information.
Good organisational and time management skills, with the ability to prioritise tasks effectively.
A strong commitment to upholding our values and delivering the highest standards of service to our customers.

Benefits:

What we give you in return:

Competitive salary: £27,000–£30,000 (depending on experience).
24 days holiday a year – plus bank holidays (you will earn an extra day holiday for each full year you’re with us, up to 28 days)
Flexible/Hybrid working
Flexible working hours in line with business needs

And we have plenty of perks too!

Annual discretionary bonus which is linked to both the company and individual performance.
Private Medical Insurance
Half a day off on your birthday
Death in Service Cover (X3 your annual salary)
Income Protection Insurance
Company Pension Plan - up to 6% Matched contributions
Free office gym
Free parking nearby

Work Location: In person

Quick apply

Refine Your Search

handler jobs in cardiff, wls

Complaints Handler

Remortgage Case Handler

111 Call Handler

Frailty Call Handler

Receptionist and Call Handler

Material Handler II

Part-Time Accountant & Account Handler

Account Executive/Account Managers

Depot Yard Person

Account Handler

Development Executive

BBSRC or MRC funded PhD (PIPs) Interns wanted!

BBSRC or MRC funded PhD (PIPs) Interns wanted!

Development Executive

COPIE Material Handler

Contract Materials Handler

Heavy Plant Fitter

Supervisor (Solicitor/CILEX Lawyer) - Motor Injury

Recycling Operative/Machine Operator

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