Service team lead Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
11d
Customer Team Leader
Co-op —Cardiff
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Medical Records Team Lead
Spire Healthcare —Cardiff
- Full-time
- Hospital
- Customer service
- Organisational skills
- Free parking
- Annual leave
14d
Bench General Manager
Five Guys UK —Cardiff
- £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
8d
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Fraud Investigator
Capital on Tap —Cardiff
- £30,000 - £34,000 a year
- Microsoft Excel
- SQL
Operations Supervisor – Cardiff
Showsec —Cardiff
- £31,895 - £36,105 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
7h
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
2h
Victim Support Casework Team Lead
National Ugly Mugs (charity) —Cardiff
- £27,200 - £34,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Administrative experience
- Annual leave
4h
Travel Consultant - Penarth
Hays Travel —Penarth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Club & Coaching Lead
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Communication skills
- School
- Annual leave
Wales Engagement Associate
Ofwat (Water Services Regulation Authority) —Cardiff
- £29,532 - £35,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
IT Support Team Leader
Redkite Law —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
Cluster Operations Manager
Unite Students —Cardiff
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
10d
Hospitality Team Lead | New Theatre | Permanent
Trafalgar Enterainment —Cardiff
- £27,560 a year
- Full-time
- Hospitality
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
6d

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service team lead jobs near cardiff, wls

Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
11 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

service team lead jobs in cardiff, wls

Customer Service Team Leader

Customer Team Leader

Medical Records Team Lead

Bench General Manager

Retail Team Leader

Fraud Investigator

Operations Supervisor – Cardiff

Store Manager

Customer Service Team Member - Part Time Evenings

Operational People Manager

Victim Support Casework Team Lead

Travel Consultant - Penarth

Team Leader

Key Support Services Team Leader

Club & Coaching Lead

Wales Engagement Associate

Service Desk Manager

IT Support Team Leader

Cluster Operations Manager

Hospitality Team Lead | New Theatre | Permanent

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