Customer experience centre team manager Work, Jobs in Cardington, Shr (with Salaries)

Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
19h
Duty Manager
Shropshire Community Leisure Trust —Shrewsbury
- £27,839.67 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Leadership
- Employee assistance programme
8d
Centre Manager
Halfords —Shrewsbury
- £35,229 - £51,448 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Sales Administrator
Teledyne Technologies Inc. —Presteigne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
8d
Property Manager
LRG —Kidderminster
- £29,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Dispatcher
Veezu —Shrewsbury
- Full-time
- Customer service
- Continuous improvement
- Computer skills
Sales and Events Executive
Burhill Group Limited —Telford
- £27,800 a year
- Weekend availability
- Hospitality
- Sales
- Contracts
SEO Senior Account Manager
Croud —Shrewsbury
- £37,720 - £42,720 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Mice and Groups Manager
Mercure Telford Centre Hotel —Telford
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Supervisor
Miniso —Telford
- £13.10 an hour
- Part-time
- Management
- Merchandising
- Supervising experience
- Store discount
- Employee discount
Quick apply
Retail Sales Assistant - Temporary Contract
The Works —Newtown
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Bank Telephonist /Receptionist - Redwoods Shrewsbury
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £12.92 an hour
- Part-time
- Microsoft Office
- Employee discount
8d
Barista
Starbucks —Telford
- Weekend availability
- Store discount
- Employee assistance programme
Talent Acquisition Advisor
Wescot Credit Services —Telford
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
Quick apply
7d
Lottery Canvasser - Powys
Hope House Children's Hospice —Welshpool
- Weekend availability
- Sales
- Customer service
- Hospice
- Flexible schedule
Quick apply
Sales Trainee
UK Plumbing Supplies Limited —Shrewsbury
- £30,500 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Casual Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
13d
Night Manager
ASDA —Telford
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Deputy Shop Manager
Extra Care —Shrewsbury
- £12.71 an hour
- Part-time
- IT
- Annual leave
- Employee assistance programme
Clinic Supervisor - NHS
Bupa —Shrewsbury
- £33,600 a year
- Full-time
- Management
- Data analysis skills
- Continuous improvement
- Gym membership
- Life insurance
Quick apply

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Customer Experience Centre Team Manager

Belron -
Cardington

Apply Now

Job details

Full-time
Up to £40,000 a year
19 hours ago

Qualifications

Customer service
IT
Leadership
Communication skills

Full job description

Contract Type:

Fixed Term (Fixed Term)

About Autoglass ® and Laddaw ®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading .

Job Title: CEC Team Manager

People Leader: CEC Operations Manager

Team: Customer Experience Centre

Location: Priory Park, Bedford / Hybrid

Salary: Up to £40,000 DOE

Contract: 3-month Fixed Term

Hours: 9am-5.30pm

Who we are

Belron UK Ltd (trading as Autoglass® and Laddaw®) are part of the global Belron® group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.

Our purpose as one of the Belron® group of companies, is making a difference with real care .

Job Summary

Working as part of the Customer Experience Centre leadership team, you will be responsible for leading a team of Customer Experience Representatives to maximise conversion, delivering and maintaining excellent customer service levels through inspiring leadership, effective coaching and mentoring. Living our values, you will create a climate where people feel valued, safe and supported, and are passionate about solving customer’s problems with real care.

Accountabilities and Responsibilities

Your key accountabilities and responsibilities will be to:

Provide inspiring leadership for a team of Customer Experience Representatives (CERs)
Conduct regular one to ones, using the Belron Way of Performance, with a focus on wellbeing as well as performance and development
Ensure CERs understand role expectations and provide support, coaching and guidance to in order for them to achieve and exceed these
Guide, coach and develop CERs to be able to identify customer needs, gathering the information needed to complete the job right first time
Motivate and manage team members fairly, in line with policy, with a balanced and considered approach in line with our values
Create clear and effective development plans with team members to support their development needs and aspirations
Ensure your team are kept informed of business updates and key messages and always have the opportunity to share their views
Manage escalated customer service issues to a satisfactory outcome for both the customer and Autoglass® and feed back to the relevant people concerned
Effectively manage call duration, sickness and absence and productivity across the team
Provide support to the wider CEC leadership team and wider CEC population as needed
Ensure your team support opportunities to increase service levels by promoting value added products and services (VAPS) and general Autoglass® services (e.g. Glass Repair, Lifetime guarantee)
Actively support the team and take responsibility when requested, for example in the absence of other leaders or key players
Put the health, safety and wellbeing of our people at the forefront of everything you do
Recruit and play a key part in the on-boarding process, ensuring an engaging experience for candidates and new starters
Actively participate in and contribute to leadership team meetings and any other events including training and workshops
Fully understand and take steps to positively impact individual and team targets, results, and key performance indicators
Form strong working relationships and other teams and collaborate to bring effective solutions and improve the customer journey

Be a role model for rest of Team, champion best practice and take responsibility for own development

Contribute towards effective team working and communication, both internal and external

Skills, Experience and Qualifications

Customer service mindset

Problem solving skills

Communication and influencing skills

Sound understanding of business operations

Proven experience in effectively leading a team

Strong Leadership and motivational skills

Engaging and inspirational coaching style

Planning and organising, effective time management

Ability to build credible relationships with stakeholders

IT skills

Scale of Role

You will lead a team of Customer Experience Representatives, who have a blend of home working and hybrid contracts who work varied shift patterns and provide wider support to the Customer Experience Centre.

Key stakeholders

The key stakeholders for this role are:

Concierge Team
Customer Services
CEC Resourcing Team
Operations
Customer Accounts and Pre Validation Teams
Risk and Compliance
People Team

Training

You will be required to complete regular mandatory training to keep your knowledge up to date in the following areas:

Equality and Diversity
GDPR, Data Protection and Information Security
Bribery Act
Modern Slavery
Manual Handling (injury at work)
Health & Safety (DSE assessment etc)
Vulnerable Customers

Accessibility: We make every effort to make our web presence accessible t o all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [email protected] .

Apply Now

Refine Your Search

customer experience centre team manager jobs in cardington, shr

Customer Experience Centre Team Manager

Duty Manager

Centre Manager

Sales Administrator

Property Manager

Dispatcher

Sales and Events Executive

SEO Senior Account Manager

Mice and Groups Manager

Supervisor

Retail Sales Assistant - Temporary Contract

Bank Telephonist /Receptionist - Redwoods Shrewsbury

Barista

Talent Acquisition Advisor

Lottery Canvasser - Powys

Sales Trainee

Casual Night Duty Manager

Night Manager

Deputy Shop Manager

Clinic Supervisor - NHS

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