Customer experience manager Work, Jobs in Carlisle, Cma (with Salaries)

Customer Engagement Executive
North West Recycling —Carlisle
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Databases
- In-person
- Free parking
Quick apply
7d
Area Sales Manager
JLA —Carlisle
- Up to £38,000 a year
- Full-time
- Customer service
- Business development
- Team management
- Free parking
- Annual leave
Quick apply
GP Receptionist/Administrator 22 hours weekly
Dalston Medical Group —Carlisle
- Up to £13.30 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
- Sick pay
Quick apply
6d
Site Manager
The Vella Group —Penrith
- £50,000 - £55,000 a year
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Carlisle
- Part-time
- Customer service
7d
Store Manager
Bob & Berts —Carlisle
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Sales
- Restaurant management
Quick apply
11d
Strategic HR Business Partner - CMB2617e
Cumberland Council —Cumberland
- £65,872 - £68,775 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Communication skills
Team Leader - GPR - Penrith - Part time - Talent Bank
Avanti West Coast —Penrith
- £38,919 a year
- Part-time
- Customer service
- Travel
- No travel
3d
Reception Manager
Ox Hotel Carlisle —Carlisle
- Up to £13.75 an hour
- Weekend availability
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
6h
Store Manager
Card Factory —Carlisle
- £32,738.46 a year
- Training & development
- Retail management
- Leadership
Sales and Retention Manager
Everlast Gyms —Carlisle
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
Hotel Manager
Premier Inn —Carlisle
- Up to £31,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
1h
Administrative Compliance Assistant
Mitie —Carlisle
- £14 an hour
- Monday to Friday
- Inventory control
- Customer service
- Microsoft Office
13d
Sales Colleague
Currys —Carlisle
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Assistant Store Manager
Aldi —Carlisle
- £38,525 - £45,420 a year
- Customer service
- Retail management
- Cash handling
- Annual leave
- Employee assistance programme
Store Manager
Aldi —Carlisle
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Team Leader - EDF
Eventor —Carlisle
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Store Manager - Annan
Poundstretcher —Annan
- Up to £32,000 a year
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Store Manager - Carlisle
Costa Limited —Carlisle
- Up to £37,000 a year
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Full Time Supervisor, Tommy Hilfiger - Caledonia Park
Tommy Hilfiger —Gretna
- Full-time
- Customer service
- Supervising experience
- Conflict management
7d

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Customer Engagement Executive

North West Recycling
Carlisle

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Outbound sales
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Filing
Databases
Relationship management
Customer support
Customer interaction
Business lead generation

Full job description

Job Description

Pay: £28,000.00-£30,000.00 per year

Job description:

Job Description

Job Title: Customer Engagement Executive

Contract: Permanent, full-time

Hours of work: 9am – 5pm

Reports to: Senior Customer Sales Representative

Salary: up to £30,000 per annum (dependent upon experience)

Main Responsibilities:

· Be a primary point of contact for all incoming calls and emails, responding to queries professionally and redirecting as appropriate.

· To take, close and process customer sales and orders from a range of customer types efficiency whilst demonstrating excellent customer service skills within set parameters and according to agreed strategy.

· To keep up-to-date with all Company prices, products, services, processes, terms, offers, etc, in order to provide accurate information and to allow opportunities to add value for the customer.

· Discuss and offer accounts to commercial prospects or clients not currently making use of trade services.

· Transmit information timely and in an appropriate and professional manner and format.

· Use of Company platforms, databases, storage mechanisms, software and hardware supplied, in order to store, record and compile information efficiently ¢.g. ensure all quotes provided are recorded as directed and followed up within time specified by line manager

· Maintain client files are kept up to date with all relevant information. Prioritise the sourcing of missing details; email addresses, telephone numbers, etc. Update systems, e.g. CRM with relevant information promptly.

· Provide clients with all necessary information e.g. in relation to Company products/services/their transactions.

· Proactively generate business, maintain and add to our client base. Contact current and prospective clients to generate jobs/cross sell/manage and maintain NWR-client relationship. Take responsibility for maintaining and increasing business, particularly from own customers. Seek to increase both quantity of customers and turnover value of customers.

· Take responsibility for creating a positive relationship with all NWR customers, especially with the clients for whom you are responsible. Proactively learn about clients’ business and their needs, both current and potential to effectively allow the meeting of customer needs. Ensure client is aware and informed about our full range of products, services and differentiators/USPs.

· Chase and process outstanding customer payments.

· Determine when an issue requires escalation and do so as necessary e.g.

· Keep line manager up to date with issues to allow for continual development to ensure excellent customer service is maintained.

· General administration including

· Maintain Company and client confidentiality at all times.

· Greet visitors at reception, ask them to sign in and offer refreshments, ensure that colleagues are notified immediately of their visitor’s arrival.

· Be an efficient and productive member of the team. Plan, prioritise and take direction to facilitate the aims and development of the Company.

· Adhere to Company policies and procedures at all times in particular the Company’s Health and Safety policy

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in carlisle, cma

Customer Engagement Executive

Area Sales Manager

GP Receptionist/Administrator 22 hours weekly

Site Manager

Sales - Sales Advisor - UK

Store Manager

Strategic HR Business Partner - CMB2617e

Team Leader - GPR - Penrith - Part time - Talent Bank

Reception Manager

Store Manager

Sales and Retention Manager

Hotel Manager

Administrative Compliance Assistant

Sales Colleague

Assistant Store Manager

Store Manager

Team Leader - EDF

Store Manager - Annan

Store Manager - Carlisle

Full Time Supervisor, Tommy Hilfiger - Caledonia Park

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