Customer success manager Work, Jobs in Carlisle, Cma (with Salaries)

Sales and Retention Manager
Everlast Gyms —Carlisle
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
Store Manager
Card Factory —Carlisle
- £32,738.46 a year
- Training & development
- Retail management
- Leadership
Sales Manager
Everlast Gyms —Carlisle
- Full-time
- Business development
- Leadership
- Employee discount
- Gym membership
Quick apply
Store Manager
Aldi —Carlisle
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Media Sales Manager
LOCALiQ —Carlisle
- Full-time
- CRM software
- Business development
- Travel
- Employee discount
Quick apply
Full Time Supervisor, Tommy Hilfiger - Caledonia Park
Tommy Hilfiger —Gretna
- Full-time
- Customer service
- Supervising experience
- Conflict management
12d
Store Manager
Sports Direct —Carlisle
- £36,443 a year
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
9d
G&E North - Store - Store Manager
James Hall & Co Ltd —Brampton
- Full-time
- Supervising experience
- Organisational skills
- Retail management
- Employee discount
- Life insurance
Quick apply
Sales Colleague
Currys —Carlisle
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Trading Manager- Carlisle
Morrisons —Carlisle
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
SPAR Dual Store Manager - Aspatria & Silloth
James Hall & Co Ltd —Silloth
- Full-time
- Supervising experience
- Organisational skills
- Retail management
- Employee discount
- Life insurance
Quick apply
Customer Experience Manager
Sainsbury's —Cockermouth
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
6d
Gretna Store Manager
The Dune Group —Gretna
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
4d
Assistant Store Manager
Mountain Warehouse —Penrith
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager
Iceland —Carlisle
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
6d
Mercedes-Benz Business Manager
Sytner —Carlisle
- Weekend availability
- Customer service
- Business development
- Team management
Store Manager
Jollyes Pets —Carlisle
- £30,000 - £34,000 a year
- Weekend availability
- Training & development
- Retail management
- Life insurance
Quick apply
3d
Department Manager
GOOUTDOORS —Penrith
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Store Mananger
Subway gretna gateway —Gretna
- Full-time
- Bilingual
- Customer service
- Merchandising
- Free parking
- Employee discount
Quick apply
Template Surveyor
Wren —Carlisle
- £29,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
8d

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Sales and Retention Manager

Everlast Gyms -
Carlisle

Quick apply

Job details

Full-time

Benefits

Employee discount
Gym membership

Qualifications

Sales management
Mentoring junior staff
Performance management
Business development
Partnership building
Mentoring
Customer loyalty building
Relationship management
Professional development mentoring
Training & development
Leadership
Business lead generation
Growth strategy

Full job description

Company Description

Drive Membership Growth. Lead Commercial Performance. Build Lasting Member Relationships.

At Everlast Gyms, we're focused on creating exceptional fitness experiences and growing thriving club communities.

As a Sales & Retention Manager, you'll be responsible for driving membership growth, improving member retention and supporting the overall commercial success of your club. Reporting directly to the General Manager, you'll lead sales activity, coach colleagues to perform at their best and ensure every member journey is seamless from first enquiry through to long-term loyalty.

This is a hands-on leadership role where you'll combine commercial thinking, people leadership and customer experience to maximise club performance and deliver sustainable growth.

You'll be the club's sales champion, leading from the front, building local partnerships and creating opportunities that drive both new member acquisition and member retention.

Why Join Everlast Gyms?

Free Everlast Gyms membership
20% colleague discount across all Frasers Group brands
Eligibility for the Fearless 1000 Bonus Scheme
Monthly Everlast Champions and Frasers Champion recognition awards
Funded qualifications, including Level 3 and Level 5 Management & Leadership
Ongoing sales, leadership and fitness product training
Opportunities to enhance your fitness knowledge, deliver Personal Training and support Group Training products
Clear progression opportunities within a growing fitness business
Be part of a high-performance culture that rewards ambition, ownership and results

Job Description

The Role

As Sales & Retention Manager, you'll take ownership of membership growth, member engagement and commercial performance across the club.

Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability.

Lead Sales Performance

Champion and deliver the FUNDAMENTALS sales process across the club
Coach and develop colleagues to maximise sales performance and conversion
Drive membership sales through effective lead management and member engagement
Monitor performance against KPIs and implement action plans to achieve targets
Deliver regular sales updates and performance presentations to the leadership team
Drive revenue across memberships, fitness products and secondary spend

Drive Member Retention

Create initiatives that improve member engagement and retention
Analyse retention trends and member behaviour to identify opportunities for growth
Ensure every member receives an outstanding experience throughout their fitness journey
Support delivery of member-focused campaigns, events and national initiatives
Build a culture that prioritises member satisfaction and loyalty

Grow the Business

Develop and execute creative lead-generation activity both inside and outside the club
Build relationships with local businesses, community groups and organisations through #WeMoveBusinesses
Support local marketing initiatives that drive awareness and membership growth
Identify new opportunities to increase club performance and market presence

Lead and Develop Others

Deliver coaching, mentoring and constructive feedback to colleagues
Promote a positive, high-performance culture within the club
Lead by example through exceptional service standards and professionalism
Support recruitment, onboarding and development of future talent

Support Club Operations

Work closely with the General Manager to support day-to-day operations
Assist with Health & Safety, compliance, facilities and maintenance processes
Ensure company standards of cleanliness, presentation and service are consistently maintained
Support the successful delivery of company initiatives and operational priorities

Qualifications

What We're Looking For

Essential

Experience in sales, membership, retail, hospitality or customer-focused leadership roles
Proven ability to influence performance and achieve commercial targets
Strong leadership and coaching skills
Excellent communication and relationship-building abilities
Commercial mindset and confidence working with KPIs and performance data
Passion for delivering exceptional customer experiences
Positive, resilient and solutions-focused approach
Flexible to work evenings, weekends and Bank Holidays when required

Desirable

Experience within a fitness, leisure or membership-based business
Knowledge of lead generation, sales conversion and retention strategies
Experience developing business partnerships and community engagement initiatives
Understanding of membership sales and customer lifecycle management

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to investing in our people, our clubs and our fitness offering, creating exciting opportunities for ambitious individuals who want to build rewarding careers within a growing brand.

To succeed with us, you'll embody our principles:

Think Without Limits

Challenge convention, identify opportunities and drive continuous improvement.

Own It and Back Yourself

Take responsibility, deliver results and lead with confidence.

Be Relevant

Create meaningful experiences for our members, colleagues and communities.

Quick apply

Refine Your Search

customer success manager jobs in carlisle, cma

Sales and Retention Manager

Store Manager

Sales Manager

Store Manager

Media Sales Manager

Full Time Supervisor, Tommy Hilfiger - Caledonia Park

Store Manager

G&E North - Store - Store Manager

Sales Colleague

Trading Manager- Carlisle

SPAR Dual Store Manager - Aspatria & Silloth

Customer Experience Manager

Gretna Store Manager

Assistant Store Manager

Duty Manager

Mercedes-Benz Business Manager

Store Manager

Department Manager

Store Mananger

Template Surveyor

I want to receive the latest job alerts for customer success manager in carlisle, cma

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