Support specialist Work, Jobs in Carlisle, Cma (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- £26,260 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Safeguarding Hub Administrator
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Part-time
- Relocation assistance
10d
Transport Administrator
SIG Roofing —Welton
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
Sales - Sales Advisor - UK
New Look —Carlisle
- Part-time
- Customer service
7d
Mental Health Support Worker - Kirk House, Carlisle
Northern Healthcare —Carlisle
- From £13.45 an hour
- Budgeting
- Communication skills
- Free parking
- Employee assistance programme
Part-Time Passenger Assistant
24x7 Group —Carlisle
- £12.71 an hour
- Part-time
- Experience working with children
- School
- Annual leave
Quick apply
12d
Train Cleaner - Nights
Northern Trains —Carlisle
- £26,400 a year
- Weekend availability
- Cleaning
- Employee assistance programme
- Employee discount
17h
Surplus Stock Controller
Mitie —Carlisle
- £30,000 a year
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
Site Environmental Assistant
Omega Proteins —Penrith
- Up to £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Referral programme
Quick apply
5d
Environmental Health Officer Career Grade - CMB2643e
Cumberland Council —Carlisle
- £36,363 - £44,075 a year
- Temporary
- Travel
- Communication skills
11d
Warehouse Operative Nights
Evri —Carlisle
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Sales Assistant
Jollyes Pets —Carlisle
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
1h
Account Manager - North East England & Cumbria
Siemens —Carlisle
- Full-time
- Remote
- Business development
- Negotiation
- Annual leave
Environmental Officer
Leo Group Ltd —Penrith
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
4d
Food Service Auditor, Carlisle (Independent Contractor)
NSF International —Carlisle
- Weekend availability
- Hospitality
- Travel
- Communication skills
- Flexible schedule
Mobile Phone Repair Technician & Sales Assistant
Damos Repairs & Tech Ltd —Carlisle
- £10 - £15 an hour
- Part-time
- Sales
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
Full Time Supervisor, Tommy Hilfiger - Caledonia Park
Tommy Hilfiger —Gretna
- Full-time
- Customer service
- Supervising experience
- Conflict management
7d
Quality Assurance Technician
SIG Roofing —Welton
- Analysis skills
- Continuous improvement
- Quality control
- Employee discount
- Life insurance
13d
Logistics Controller
Eventor —Carlisle
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
17h
Technical Support Officer
Forestry Commission —Penrith
- £26,959 a year
- Full-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d

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Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
£26,260 a year
14 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

Salary £26,260 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Pay: £26,260.00 per year

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in carlisle, cma

Customer Resolution Advisor

Safeguarding Hub Administrator

Transport Administrator

Sales - Sales Advisor - UK

Mental Health Support Worker - Kirk House, Carlisle

Part-Time Passenger Assistant

Train Cleaner - Nights

Surplus Stock Controller

Site Environmental Assistant

Environmental Health Officer Career Grade - CMB2643e

Warehouse Operative Nights

Sales Assistant

Account Manager - North East England & Cumbria

Environmental Officer

Food Service Auditor, Carlisle (Independent Contractor)

Mobile Phone Repair Technician & Sales Assistant

Full Time Supervisor, Tommy Hilfiger - Caledonia Park

Quality Assurance Technician

Logistics Controller

Technical Support Officer

I want to receive the latest job alerts for support specialist in carlisle, cma

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