It service Work, Jobs in Carlisle, Eng (with Salaries)

2nd Line IT Support Engineer
Gemini —Carlisle
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
2d
IT Engineer
Castles and Coasts Housing Association —Carlisle
- £36,421 - £39,061 a year
- Full-time
- Hybrid work
- Azure
- IT
Customer Services Advisor
Halfords —Carlisle
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Online Assistant
Sainsbury's —Carlisle
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
11d
Customer Advisor
Boots —Carlisle
- £13.02 an hour
- Part-time
- Customer service
- English
- In-person
- Employee assistance programme
- Employee discount
1d
Apprentice Simulation Technician
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £15,600 a year
- Full-time
- Maintenance
- Relocation assistance
Travel Money Advisor
Currency Exchange Corporation Ltd —Carlisle
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
11d
Operational Support Officer
HM Courts and Tribunals Service —Carlisle
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Merchandiser - Carlisle
Smiths News —Carlisle
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Cycle Technician
Halfords —Carlisle
- £11.25 - £13.11 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
4d
Operational Support Officer
HM Courts & Tribunal Service —Carlisle
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
Preparation and Scanning Officer
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,272 a year
- Weekend availability
- Relocation assistance
9d
Sales Assistant
Footasylum —Carlisle
- £8.00 - £12.71 an hour
- Weekend availability
- Laboratory experience
- Employee discount
8d
Customer Assistant - Food - Kingstown Carlisle Simply Food
Marks & Spencer —Carlisle
- £13.41 an hour
- Part-time
- Employee discount
Ground Floor - Team Member
Premier Inn —Carlisle
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
10d
Service Development Officer
The Riverside Group —Carlisle
- £38,290.90 - £42,320.47 a year
- Full-time
- Analysis skills
- Project management
- IT
Dual Fuel Smart Meter Engineer
Smart Choice Metering —Carlisle
- £40,000 - £55,000 a year
- No experience needed
- Electrical experience
- Power tools
- Health & wellbeing programme
- Annual leave
Quick apply
Consultant Ophthalmologist - Glaucoma
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £113,565 - £150,569 a year
- Full-time
- Relocation assistance
12d
IBD MDT Co-ordinator
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Part-time
- Relocation assistance
12d
ICC Hub Admin Assistant (Carlisle)
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,272 a year
- Full-time
- Microsoft Outlook
- Relocation assistance
3d

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it service jobs near carlisle, eng

2nd Line IT Support Engineer

Gemini -
Carlisle

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
IT support
Mentoring
DNS
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Carlisle Cumbria

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated IT Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
Microsoft Cloud Technologies
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

it service jobs in carlisle, eng

2nd Line IT Support Engineer

IT Engineer

Customer Services Advisor

Online Assistant

Customer Advisor

Apprentice Simulation Technician

Travel Money Advisor

Operational Support Officer

Merchandiser - Carlisle

Cycle Technician

Operational Support Officer

Preparation and Scanning Officer

Sales Assistant

Customer Assistant - Food - Kingstown Carlisle Simply Food

Ground Floor - Team Member

Service Development Officer

Dual Fuel Smart Meter Engineer

Consultant Ophthalmologist - Glaucoma

IBD MDT Co-ordinator

ICC Hub Admin Assistant (Carlisle)

I want to receive the latest job alerts for it service in carlisle, eng

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