Outcomes specialist Work, Jobs in Carlisle, Eng (with Salaries)

Customer Service Specialist
Hemiko —Rockcliffe
- £26,228 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
12d
Social Impact Lead
Babcock International —Carlisle
- Full-time
- Hybrid work
- Marketing
- Annual leave
- Employee assistance programme
2d
Door Constructor
Clark Door —Carlisle
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee discount
Community Nurse - Night Nurse
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £32,073 - £39,043 a year
- Part-time
- Relocation assistance
11d
VacancyTitle: Security Officer (Information Assurance)
Nuclear Transport Solutions —Carlisle
- £38,000 - £52,000 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Childrens Residential Support Worker
Wilderness Way —Gretna
- £32,211 - £34,811 a year
- Childcare
- Cooking
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d
Community Paediatric Audiology Assistant (Audiometrician) North
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Part-time
- School
- Relocation assistance
4d
Deputy Manager
SGS Care Ltd —Wigton
- £32,349.49 - £35,700.00 a year
- Full-time
- Supervising experience
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Dispensing Optician
Boots —Carlisle
- Weekend availability
- Customer service
- English
- Employee assistance programme
- Employee discount
Engineering Manager
Balfour Beatty —Penrith
- Night shift
- Management
- Engineering
- Maintenance
- Annual leave
Children's Residential Care Worker – Response Services
New Reflexions —Wigton
- £13.45 - £13.70 an hour
- Overtime
- First Aid Certification
- Travel
- Care plans
- Employee assistance programme
- Employee discount
Quick apply
Pharmacist
Boots —Aspatria
- Weekend availability
- Customer service
- IT
- Communication skills
- Free parking
- Employee assistance programme
Through-care Support Worker
Greenleaf House —Lockerbie
- £34,976 - £37,447 a year
- Overtime
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Site Engineer
Balfour Beatty —Penrith
- Engineering
- Construction experience
- Communication skills
- Annual leave
Quantity Surveyor
Rimkus —Carlisle
- Full-time
- Hybrid work
- Contracts
Quick apply
12d
Senior Structural Engineer
Amey Ltd —Penrith
- Part-time
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Flexible schedule
Quick apply
PT Registered Nurse/Paramedic - Carlisle - Custody
Mountain Healthcare —Carlisle
- £19.60 an hour
- Overtime
- Communication skills
- Referral programme
Quick apply

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Customer Service Specialist

Hemiko -
Rockcliffe

Quick apply

Job details

Full-time
£26,228 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Car scheme

Qualifications

Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Hemiko are recruiting for a Customer Services Specialist reporting to the Head of Customer Experience.

The successful candidate will be responsible for providing excellent service to customers by answering enquiries, resolving billing issues and handling complaints. You'll also work on improving customer service processes and ensure customers are informed about the district heating services that we offer.

We are looking for a customer service champion to join our growing team. Someone who is passionate about helping others and has a knack for solving problems. This role is perfect for someone with experience in customer service, ideally in a call centre or helpdesk environment. You'll be using your strong communication skills to answer questions, troubleshoot issues, and ensure customer satisfaction and company's success. You have a genuine interest in the field and want to contribute to a growing department.

About Hemiko

Hemiko is a fast-growing innovative business which is looking to invest in and deliver over £1bn of heat network projects in the coming years. We fund, design, build, operate and maintain low carbon district energy networks and building energy systems. We work with local authorities, developers, house builders, and property owners to deliver low-carbon energy solutions at scale. We are looking to lead on town and city scale decarbonisation and are committed to delivering high-quality services for the communities we serve.

The Role

Hemiko are seeking a Customer Services Specialist to work under the Head of Customer Experience to learn and develop while delivering value to the Customer Services team.

Specifically, the successful candidate will have a passion about customer advocacy and can thrive in a fast-paced environment. We are looking for a dynamic individual who is deeply committed to championing our customers' needs. Your role will be pivotal in ensuring that the level of service we deliver, both on an individual level and as a company, exceeds expectations. Experience in district heating networks is preferred but not essential.

The compact nature of the business and our rapid growth means that the candidate has significant opportunity to develop their career in a friendly environment working with and alongside a broadly experienced team of commercial professionals of varying levels.

Candidate

We're looking for an organised, self-motivated, and positive individual who enjoys solving problems and taking ownership of their work. You'll be confident working independently as well as collaboratively, able to manage your workload effectively, meet deadlines, and approach challenges with initiative and a solutions-focused mindset.

You'll be an excellent communicator with a personable and empathetic approach, comfortable working with customers, engineers, and colleagues from a range of backgrounds. Resilience, fairness, and professionalism are essential, along with a willingness to contribute new ideas as we continue to innovate and deliver more sustainable, customer-focused energy solutions.

Key responsibilities:

Deliver excellent customer service across phone, email and digital channels, resolving enquiries efficiently and professionally.
Manage customer accounts, investigating billing, metering and payment queries to identify and resolve issues.
Respond to and support the resolution of customer complaints in line with company processes.
Coordinate engineer appointments, monitor work orders and keep customers informed of progress.
Produce customer communications, reports and account updates to support business operations.
Identify and escalate incidents, risks or service issues that may have a significant customer or business impact.
Work collaboratively across Customer Experience, Operations and Engineering teams to deliver a seamless customer journey.
Support the continuous improvement of systems, processes and customer communications.

Maintain accurate customer records and ensure all activities are completed in line with quality, compliance and data protection requirements.

Desirable Experience

Previous experience in a customer service, contact centre or helpdesk environment.
Excellent verbal and written communication skills with the ability to explain technical information clearly and empathetically.
Experience handling customer complaints and resolving issues professionally.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Confident using Microsoft Office and learning new systems and technologies.
A proactive, solutions-focused approach with the ability to work independently and as part of a team.
High attention to detail and the ability to investigate, analyse and resolve customer queries.
Experience coordinating appointments or working with field-based teams is desirable.
A genuine passion for delivering excellent customer service and contributing to a growing, innovative business.

Remuneration and Info

Remuneration: Base £26,228.
Discretionary bonus based on individual and business performance.
An inclusive culture that promotes diversity.
Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
Pension plan provision.
Private health care scheme available.
Cycle to work scheme.
Electric Car lease scheme.
Health and well-being support.
Continuing learning and development opportunities.
Company PC/laptop, etc.

At Hemiko, we recognise that flexibility is important and are open to discussing working arrangements that support both individual circumstances and business needs.

We are proud to be an equal opportunities employer. We welcome applications from all backgrounds regardless of ethnicity, gender or gender expression, disability, age, marital status, trade union activity, religious belief, sexual orientation, or socioeconomic background. We are also an Armed Forces-friendly organisation and encourage applications from ex-service personnel, reservists, veterans, cadet instructors, and military spouses/partners

We value openness and collaboration, avoiding unnecessary complexity and silos. We are a young, growing business in the rapidly expanding low-carbon energy sector, offering significant opportunities for career development and flexibility while delivering meaningful outcomes for the communities we serve.

Application

To apply please complete the online form, however for an informal chat about the role please contact Adam Taylor, Head of Customer Experience ([email protected])

Quick apply

Refine Your Search

outcomes specialist jobs in carlisle, eng

Customer Service Specialist

Social Impact Lead

Door Constructor

Community Nurse - Night Nurse

VacancyTitle: Security Officer (Information Assurance)

Childrens Residential Support Worker

Community Paediatric Audiology Assistant (Audiometrician) North

Deputy Manager

Dispensing Optician

Engineering Manager

Children's Residential Care Worker – Response Services

Pharmacist

Through-care Support Worker

Site Engineer

Quantity Surveyor

Senior Structural Engineer

PT Registered Nurse/Paramedic - Carlisle - Custody

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