Senior mobile technician Work, Jobs in Carshalton, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
14d
Senior Driver Technician - Iver
Constantine —Iver
- From £60,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Senior Driver Technician - London
Constantine —London
- From £60,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Escalator Technician
Stannah —London
- Up to £75,000 a year
- 12 hour shift
- Remote
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Mobile Supervisor
JLL —London
- Customer service
- Engineering
- Maintenance
9d
Pest Control Technician - KT Postcode District (Kingston-Upon-Thames)
SAFEGUARD PEST CONTROL —Kingston upon Thames
- £27,500 - £33,000 a year
- Overtime
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
6h
Pest Control Technician
Southwark Council —London
- £28,980 - £37,914 a year
- Overtime
- Customer service
- Annual leave
- Employee assistance programme
12d
Plant Senior Team Member
Eurostar International —London
- £70,412 a year
- Full-time
- Maintenance
- Communication skills
- Mechanical knowledge
- Employee discount
Quick apply
12d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Plumber/Water Hygiene Technician
Bellrock Property and Facilities Management —London
- £34,000 a year
- Monday to Friday
- Hybrid work
- Hospital
- Maintenance
- Plumbing
- Health & wellbeing programme
- Annual leave
Quick apply
Safety Equipment Technician Team Leader
MSA Safety —Crawley
- Full-time
- English
- Maths
- In-person
- Employee discount
Mobile BMS Service Engineer
Equans —London
- Full-time
- HVAC
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Sr Field Service Specialist
MCIM —London
- Military
- Travel
- Communication skills
Senior Air Conditioning Repair / Service Engineer (Mobile) £35-45k
The Air Conditioning Company —North London
- £50,000 a year
- Overtime
- English
Senior BIM Technician - Building Services
BakerHicks —London
- Hybrid work
- AutoCAD
- Construction experience
- Communication skills
- Annual leave
Quick apply
5d
Electrical Technician
Veolia ES Southwark Limited —Croydon
- Up to £45,000 a year
- Monday to Friday
- Computer literacy
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
1d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Field Service Technician - Plant Maintenance
Leaflike —London
- Up to £36,500 a year
- Full-time
- Customer service
- Maintenance
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
14 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior mobile technician jobs in carshalton, gtl

Helpdesk Technician (1st line)

Senior Driver Technician - Iver

Senior Driver Technician - London

Escalator Technician

Mobile Supervisor

Pest Control Technician - KT Postcode District (Kingston-Upon-Thames)

Senior Technician, IT Infrastructure

Senior IT Customer Support Analyst, Desktop Support

Pest Control Technician

Plant Senior Team Member

IT Coordinator/ Helpdesk Technician

Plumber/Water Hygiene Technician

Safety Equipment Technician Team Leader

Mobile BMS Service Engineer

Sr Field Service Specialist

Senior Air Conditioning Repair / Service Engineer (Mobile) £35-45k

Senior BIM Technician - Building Services

Electrical Technician

Customer Support Manager

Field Service Technician - Plant Maintenance

I want to receive the latest job alerts for senior mobile technician in carshalton, gtl

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