Dean Work, Jobs in Carterton South, Oxf (with Salaries)

Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Research Support Officer (Post-Award)
Oxford Brookes University —Headington
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Computer skills
14d
Academic Administrator
Magdalen College —Oxford
- £47,389 - £61,759 a year
- Full-time
- Computer literacy
- Writing skills
- Analysis skills
Quick apply
14d
Associate Professorship of Innovation, Entrepreneurship and Impact
University of Oxford —Oxford
- Research
- School
- Teaching
Owner Support Executive
Bolthole Retreats —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
10d
Junior Dean
Balliol College —Oxford
- Doctoral degree
- University
- First Aid Certification
7d
Dean of Divinity
Magdalen College —Oxford
- £53,754 - £63,285 a year
- Full-time
- University
- Bachelor's degree
- School
Quick apply
Housing Solutions - Accommodation Coordinator
PublicaGroup —Witney
- £25,600 - £29,523 a year
- Hybrid work
- Computer literacy
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
1d
Business Support Administrator
PublicaGroup —Cirencester
- £25,224 - £27,294 a year
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Stipendiary Lecturer and Researcher in Biochemistry
Magdalen College —Oxford
- £19,712 - £20,257 a year
- Part-time
- Doctoral degree
- Research
- University
Quick apply
3d
Civil Enforcement Officer
PublicaGroup —Cirencester
- £25,814 - £26,121 a year
- Weekend availability
- Computer literacy
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
9d
Professorship of Socio-Legal Studies
University of Oxford —Oxford
- Research
- Mentoring
- Teaching
Recovery Practitioner
Via Community Ltd —Cheltenham
- £27,748 - £31,685 a year
- Full-time
- Communication skills
14d

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Customer Service Team Leader

PublicaGroup
Witney

Apply Now

Job details

Permanent
£35,828 - £39,998 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Stakeholder liaison
GCSE
Mentoring junior staff
Process improvement
Complaint handling
Performance management
Mentoring
Organisational skills
Computer skills
NVQ
Professional development mentoring
Customer interaction
Team motivation leadership
Communication skills

Full job description

About The Role

We are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.

As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.

You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.

This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.

You will need

Experience of leading, motivating and developing a customer service team within a busy organisation
Proven ability to manage performance, drive service improvements and achieve operational targets
Experience of coaching and supporting colleagues to develop their skills and confidence
Strong organisational skills with the ability to manage competing priorities and changing demands
Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels
Confidence in handling complex customer enquiries, complaints and escalated cases
Ability to analyse customer feedback and service data to identify trends and opportunities for improvement
Good IT skills and experience of using a range of systems and software packages

Special Conditions

Full UK Driving Licence
Access to a vehicle for work purposes
Regular travel to our other Council office locations
Requirement to undertake a Baseline Personnel Security Standard (BPSS) check
Occasional additional hours may be required to meet service needs

Closing Date - Wednesday 9th September

Interview Date - Friday 18th September

What we can do for you

Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of up to 7% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
Life assurance, currently four times your annual salary

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Apply Now

Refine Your Search

dean jobs in carterton south, oxf

Customer Service Team Leader

Research Support Officer (Post-Award)

Academic Administrator

Associate Professorship of Innovation, Entrepreneurship and Impact

Owner Support Executive

Junior Dean

Dean of Divinity

Housing Solutions - Accommodation Coordinator

Business Support Administrator

Stipendiary Lecturer and Researcher in Biochemistry

Civil Enforcement Officer

Professorship of Socio-Legal Studies

Recovery Practitioner

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