End user support engineer Work, Jobs in Castlereagh, Ant (with Salaries)

IT Support Engineer
Eurolaser technologies —Belfast
- £120 - £150 a day
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Data Analyst Engineer - Sustainability
Eakin Healthcare —Newtownards
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Travel
- Free parking
- Referral programme
Quick apply
QA Engineer (Contract)
Instil Software Ltd —Belfast
- Hybrid work
- AWS
- APIs
- Agile
QA Engineer (Contract)
Instil —Belfast
- Hybrid work
- AWS
- APIs
- Agile
Product Support Engineer
Mitie —Lurgan
- £41,097 a year
- 12 hour shift
- Communication skills
- Free parking
- Employee discount
Software Engineer
Versant Media —Belfast
- Full-time
- Hybrid work
- SQL
- Software development
- APIs
Quick apply
Senior Software Engineer (Front End)
TP ICAP —Belfast
- Full-time
- AWS
- JavaScript
- HTML
Java Software Engineer, Wholesale Credit Risk Analytics - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Azure
- Engineering
- Java
- Employee assistance programme
- Employee discount
Network Operations Engineer III
CME Group —Belfast
- Full-time
- Hybrid work
- Azure
- Management
- Master's degree
- Employee stock purchase plan
- Gym membership
Software Engineer
TeamFeePay —Belfast
- Full-time
- Hybrid work
- Engineering
- Java
- Business development
- Free parking
- Flexible schedule
Quick apply
9d
Senior Python Full Stack Engineer
Version 1 —Belfast
- Full-time
- Azure
- SQL
- AWS
- Employee assistance programme
- Employee discount
Quick apply
IT Cloud & Platform Network Engineer
Fieldfisher —Belfast
- Weekend availability
- Azure
- DevOps
- AWS
- Work from home
Software Tester (Hybrid QA / Automation)
Freshteam —Belfast
- Full-time
UI Developer (.NET/React) (AVP)
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- JavaScript
- No degree
- Annual leave
- Employee assistance programme
Junior Software Developer
Wilsons Auctions Ltd —Newtownabbey
- £60,000 a year
- Full-time
- AWS
- JavaScript
- Software development
- Free parking
- Employee discount
Quick apply
10d
Software Engineering Team Lead
M-KOPA —Belfast
- Full-time
- Remote
- Azure
- AWS
- Mentoring
11d
Lead Java Developer (VP)
Citi —Belfast
- Full-time
- Hybrid work
- Java
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Software Engineer
TeamFeePay —Belfast
- Full-time
- Hybrid work
- Engineering
- Java
- Business development
- Free parking
- Flexible schedule
Quick apply
9d
UX Designer (Belfast)
Anomali —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
- Annual leave
Quick apply
Product Engineer Senior Consultant II
Allstate —Belfast
- Hybrid work
- Azure
- Java
- SQL
- Employee assistance programme
10d

I want to receive the latest job alerts for end user support engineer in castlereagh, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Engineer

Eurolaser technologies
Belfast

Quick apply

Job details

Temporary
£120 - £150 a day
9 days ago

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Microsoft Office
ServiceNow
IT
Customer support
Communication skills
Active Directory

Full job description

Desk side Level 2 Role (Desktop Technician)

This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

· Must have a full UK driving licence and willing to travel.

Main Responsibilities include:

§ Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.

§ Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement

§ To provide infrastructure administration functions

§ Providing on-site cover as part of a shift arrangement

§ Support inline with contracted business working hours

§ Provide site support in remote offices when required

§ Being prepared to work out of hours when required

§ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

§ Taking ownership of issues through to resolution on all appropriate requests

§ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

§ Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service

§ Providing daily ticket updates to ensure users are fully updated on updates

§ Move equipment associated with service requests, inline with health and safety guidelines

§ Performing asset inventory activities as needed

§ End user training and guidance on the use of hardware and software

§ Recommends and / or performs upgrades to end user devices

§ This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork

§ Performs other duties as assigned

Technical Skills:

§ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

§ Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications

§ Administration experience of MS Active Directory users & groups, policies, and management concepts

§ Effective communication by Engineer in English and local languages is mandatory

Business Skills:

§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided

§ A self-starter with ability to work on their own initiative

To work through issues analytically to a successful conclusion
An individual with a minimum of 3 year’s experience

Desired Experience:

§ At least 4+ years of experience in the field or in a related area required

§ Prior experience on Desktops, Workstations, Notebooks and Printers

§ Collaboration experience including remote control of PCs and video conferencing knowledge

§ Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

§ Strong Microsoft Office skills (Outlook, Word, and Excel)

§ Thorough understanding of Outlook's calendaring tool. Teams workings.

§ Strong customer service skills

§ Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

§ Strong written and verbal communication skills (English being the local language)

§ Must be detail oriented and self-motivating

§ Background security check required

Pay: £120.00-£150.00 per day

Work Location: In person

Quick apply

Refine Your Search

end user support engineer jobs in castlereagh, ant

IT Support Engineer

Data Analyst Engineer - Sustainability

QA Engineer (Contract)

QA Engineer (Contract)

Product Support Engineer

Software Engineer

Senior Software Engineer (Front End)

Java Software Engineer, Wholesale Credit Risk Analytics - Assistant Vice President

Network Operations Engineer III

Software Engineer

Senior Python Full Stack Engineer

IT Cloud & Platform Network Engineer

Software Tester (Hybrid QA / Automation)

UI Developer (.NET/React) (AVP)

Junior Software Developer

Software Engineering Team Lead

Lead Java Developer (VP)

Senior Software Engineer

UX Designer (Belfast)

Product Engineer Senior Consultant II

I want to receive the latest job alerts for end user support engineer in castlereagh, ant

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected